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Customer Service Representative - Appointment Setter

Company: PetersenDean
Location: Sacramento
Posted on: March 18, 2019

Job Description:

Job DescriptionSUMMARYThe Sales Development Representative position is responsible for a wide variety ofadministrative functions that assist the Sales Development team. This includes talking tohomeowners who are interested in one or more of our products and pre-qualifying them. Thesehomeowners may be current customers, new customers, or referral partners. The SalesDevelopment Representative assists in sales, customer service, data entry, communication tocustomers and management, and ensuring timely completion of administrative tasks as assigned.Essential Job Duties and Responsibilities:

  • Make outbound calls to leads or prospects numbers provided by Petersen Dean.
  • Provide customer service including helping answer customer questions, addressing sales/contract/product concerns and assisting the customer accordingly.
  • Process all opportunities/leads accurately according to Sales Development processes.
  • Always hold customer service and satisfaction in the highest regard.
  • Attend company meetings as directed by management.
  • Learn and stay current on various product information.
  • Learn and stay current on Market trends, utility rates, solar laws and fire codes.
  • Actively manage opportunities within SalesForce. Update all customer information, lead status, and communication with notes in SalesForce on a daily basis.
  • Market multiple products to customers.Knowledge, Skills, and Abilities:
    • Ability to multitask in a high pressure environment and meet goals/quotas as designated.
    • Minimum 3 years of Customer service experience.
    • Sales experience a plus, but not necessary.
    • Solar experience a plus, but not mandatory (Training provided).
    • Excellent oral and written communication skills.
    • Proficient with Microsoft Office Suite of products (Word, Outlook, Excel)Company DescriptionPetersenDean Roofing and Solar Systems is one of the largest independent roofing and solar companies in the United States. With divisions in Arizona, California, Florida, Nevada and Texas, PetersenDean installs new roofs, provides re-roofing services, and designs and installs solar power systems for homeowners, commercial customers and home builders. Founded more than 30 years ago on the belief that good roofs are built by good people, we continue to take pride in every roof we build today. Our commitment to safety, superior quality customer service, and the environment has earned us an industry-wide reputation for excellence.

      Keywords: PetersenDean, Sacramento , Customer Service Representative - Appointment Setter, Sales , Sacramento, California

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