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WEEKEND & HOLIDAY EMERGENCY CLIENT SERVICES REPRESENTATIVE

Company: University of California - Davis
Location: Davis
Posted on: May 18, 2018

Job Description:

Requisition Number:
03021312
Recruitment Open To:
UCD/UCDHS Employees and General Public
Final Filing Date
06-14-2018
Closing Date:
Open Until Filled
Position:
WEEKEND & HOLIDAY EMERGENCY CLIENT SERVICES REPRESENTATIVE
Payroll Title
_____ ASSISTANT II
Number of Positions:
1-2
Salary:
$18.97-$26.86/hour
Appointment Type:
Limited
Appointment Description:
40%, Variable, Schedule: Sun-Sat, 12am-11:59p (Days/hrs: TBD-weekends, evenings & holidays mandatory)
Overtime Eligible:
(FLSA)
Non-Exempt
Union/HEERA Representation:
This position is covered by a collective bargaining unit
Department:
VET MED TEACHING HOSPITAL - 072105
Department Description:
The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides clinical case material in support of the teaching programs throughout the School of Veterinary Medicine on a 24-hour basis. Its primary objectives are to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; to provide veterinary services to the public; to serve as a referral center for practicing veterinarians, and to advance veterinary medical knowledge.
Location:
Davis
Allow Applicants to Attach:
Resume
Cover Letter
References Position Details

Job Summary:
Under general supervision, provide support for clinicians, residents and students at the William R. Pritchard Veterinary Medical Teaching Hospital after hours emergency receiving service. Serve as the first point of contact via phone or in-person to clients. Provide immediate assistance and prepare patient medical records, schedule appointments and enter patient charges. Assist clinicians with estimates & collect appropriate deposits/payment for services from clients.
Physical Demands:
- Perform duties at counter or desk for extended periods of time and work in confined or small spaces.
Work Environment:
- Maintain a working schedule coordinated with team members to provide 24-hour/7-day week coverage in client services to meet operational needs.
- Working with or around areas where sick animals, hazardous materials, and/or infectious diseases and distraught clients are present.
- Work variable hours which will include day shifts, evening shifts, overnight shifts, weekends, and holidays.
- UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Background Check Required:

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. Yes
Qualifications

Minimum Qualifications:
- Experience assessing and recognizing emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action.
- Experience with administrative, billing, client services, and medical records in a veterinary medical environment.
- Reception experience to answer phones and assist clients.
- Experience taking messages, and preparing/proofreading correspondence, reports, and informational documents.
- Experience entering and retrieving data from computerized databases.
- Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals.
- Cash and payment handling experience.
- Math, and basic analytical skills to review and correct data.
- Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs.
- Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner. Preferred Qualifications:
- Experience filing alphabetically, numerically, and use a terminal digit filing system.
- Experience with taking messages, and preparation of correspondence, reports, and informational documents.
- Experience with fundamental knowledge of veterinary hospital services and standards for admissions, records, billing, disease processes, medical/scientific terms and processes.
- Ability to learn VMTH admissions, records, cashiering policies and procedures affecting services, clients, and confidentiality of records and information. Quick Link To This Position:
www.employment.ucdavis.edu/applicants/Central*quickFind=79325
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Questions/Comments - UC Davis is an Equal Opportunity/Affirmative Action Employer Privacy and Accessibility - Annual Campus Security Report

Keywords: University of California - Davis, Sacramento, WEEKEND & HOLIDAY EMERGENCY CLIENT SERVICES REPRESENTATIVE, Sales, Davis, California

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