Customer Service - Housing Rep.

Company: Manpower Group Inc.
Location: Sacramento
Posted on: May 28, 2023

Job Description:

Job Title - Pay Rate
Our client in Sacramento, CA is looking for hardworking, motivated talent to join their team. Don't wait--- apply today!
Under general supervision from the assigned supervisor, or functional guidance from latter classifications. Performs a variety of technical level work related to the Housing Authority's provision of housing assistance programs. Duties include managing an assigned caseload, performing day-to-day coordination and quality control of eligibility, inspections, news leases, annual re-certifications and program terminations in accordance with Agency policy and in compliance with funding regulations for subsidized housing.
ESSENTIAL AREAS OF RESPONSIBILITY
Client Service

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  Implement the departments Mission Statement in all aspects of customer contact
  
  
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  Counsel applicants, tenants and owners on program rules and regulations
  
  
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  Monitor repayment agreements
  
  
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  Disseminate program information throughout the community via public speaking forums and seminars
  
  
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  Respond quickly by telephone or in writing to public inquiries
  
  
  Operations
  
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    Implement caseload management process for Section 8 program participants
    
    
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    Performs annual, interim, and special re-certification of participants; receives, reviews, and processes re-certification packets
    
    
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    Calculates and determines initial and continuing eligibility to receive assistance under various programs; issues vouchers to eligible applicants in leased housing programs and re-certifies participants to transfer.
    
    
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    Implement Housing Quality Standards inspections process and ensure that regulations are met
    
    
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    Conduct initial and annual interviews with clients
    
    
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    Coordinate orientations and briefing sessions for pre-applicants, qualified applicants and program participants
    
    
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    Review and apply pertinent provisions of HUD rules and regulations
    
    
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    Negotiate rent with landlords for Section 8 housing units and schedule inspections
    
    
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    Prepare and maintain accurate and detailed case files
    
    
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    Verify ownership of property
    
    
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    Evaluate unlawful detainer reports and credit and criminal background checks
    
    
    Non-acceptance and Termination Process
    
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      Prepare written reports and correspondence as required
      
      
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      Monitor case files for program violations and recommend further action
      
      
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      Represent Agency at tenant conferences, reviews, hearings and court proceedings
      
      
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      Assist with disputes and conflicts
      
      
      Why should you choose Manpower?
      
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        Free training to upgrade your skills, including a free college tuition program
        
        
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        Medical, dental, vision, 401k
        
        
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        Weekly pay with direct deposit
        
        
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        24/7 Manpower customer care support
        
        
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        Dedicated Career Partner to help you achieve your career goals
        
        
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        Voted #1 best places to work by Glassdoor 2021
        
        
        Are you Interested?
        Stop your job search and apply today! A recruiter will be in touch within 24 hours.
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        ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
        ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: Manpower Group Inc., Sacramento , Customer Service - Housing Rep., Sales , Sacramento, California