Guest Service Agent

Company: Westin Sacramento
Location: Sacramento
Posted on: March 18, 2023

Job Description:

Overview:
Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales ManagerPosition RequirementsImmediately greet guest and offer to assist with their needs.Register and assign guests to hotel rooms.Establish method of payment and verify credit.Make and confirm reservations.Compute bills, collect payments, and make change for guests.Transmit and receive messages, using telephones or PMS system.Respond to guest requests in a timely manner.Receive and resolve guest complaints, elevating to supervisor if necessary.Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.Perform bookkeeping activities, such as balancing accounts and conducting audits.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.Ensure overall guest satisfaction.Perform other duties as requested by management.ExperienceHigh School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.Work Environment and ContextWork schedule varies and may include working on holidays, weekends and alternate shifts.Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us :
Located near Sacramento's Land Park neighborhood, our upscale hotel is 2.6 miles from the Sacramento Executive Airport and 11 miles from the Sacramento International Airport, offering an ideal location with serene surroundings. Enjoy access to a variety of popular area attractions, such as Old Sacramento, the Sacramento Zoo and Sacramento City College. Whether here for work or play, retreat to our spacious hotel rooms and suites featuring luxurious bedding and bathrooms, and treat yourself to a delicious meal at our on-site seafood restaurant. You can also pamper yourself with a decadent treatment at our full-service, award-winning spa, and maintain your exercise routine at our 24-hour fitness center with cardio equipment and free weights. Before you leave, relax by the pool or the river while sipping a glass of wine from a local vineyard. Stylish event space is available for memorable events.

Keywords: Westin Sacramento, Sacramento , Guest Service Agent, Sales , Sacramento, California