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Counter Sales Associate

Location: Sacramento
Posted on: November 26, 2022

Job Description:

Betts Truck Parts & Service Counter Sales Associates drive sales through superior customer service by exceeding customer expectations and providing an excellent customer experience! The Counter Sales Associate assists customers in person and over the phone with parts and repair questions.Betts is a family-owned company in business for over 150 years. We specialize in parts and service work for suspensions, brakes, wheel ends, and more on a variety of vehicles. We currently operate 8 locations on the west coast and offer competitive compensation packages, benefits, vacation time, and paid holidays. Our Sacramento store is open Monday through Friday 7:30 am - 5 pm. Essential Duties and ResponsibilitiesPositively represents Betts to all customers, vendors associates, and other contacts in a respectful and professional manner.Answers customer questions in person or over the phone regarding parts availability and price.Identifies parts on vehicle or trailers to be repaired or replaced either at counter, or undercarriage of vehicle or trailer.Pulls parts stock to fill orders for customers.Quotes prices and credit terms and prepares invoices for orders obtained.Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules as well as stock on hand.Advises customer of additional items available as a method of increasing sales volume.Overcomes technical and business objections of prospective customers.Completes applications for customer credit as necessary.Tracks stock levels and assists with ordering additional product as necessary.Builds and maintains customers relationships.Enters new customer data and other sales data for current customers into computer database.Works with outside sales representatives to keep account activities and literature up to date.Investigates and resolves customer problems with deliveries.Locate and order parts as necessary to meet the needs of our customer.Actively participate in the daily operation of the branch by demonstration a team player attitude while maintaining a safe work environment.

High School diploma or equivalent Basic knowledge of automotive parts is highly preferredExcellent communication and decision making skillsExcellent customer service skillsAbility to lift, load, and deliver the merchandiseAbility to work a flexible schedule to meet business needs, including some SaturdaysPI197706186

Keywords: BETTS COMPANY, Sacramento , Counter Sales Associate, Sales , Sacramento, California

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