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Inside Sales - DIRECT HIRE

Company: AppleOne
Location: Loomis
Posted on: January 15, 2022

Job Description:

Thriving engineering/manufacturing company in Rocklin is seeking to hire a Customer Service/Inside Sales Representative. This person will be responsible for quoting, order processing and shipment tracking of the customer orders as well as provide assistance for customer problems. Major Duties and Responsibilities: Process, expedite and input customer orders by exercising approved authority within given guidelines/policies to insure completed delivery of customer orders. Assists with the processing and troubleshooting e-commerce orders and various web based requests. Provides timely response to inquiries regarding production, assembly, accounting and shipping concerns. Reports detailed customer notes and trouble tickets via internal CRM tool. Maintain customer records and files. Function as liaison between customers and company associates to facilitate quick resolutions of customer complaints. Various computer file maintenance, including reporting and document preparation and distribution. Actively participate in after market sales, including making outbound calls and providing promotional information to customers. Responsible for helping the customer care team meeting annual, quarterly and monthly business goals. Adhere to company RMA policy and documentation of customer identified system defects. Skills required: Intermediate level of analytical ability where problems are complex. Strong oral and written communication skills. Ability to work independently. High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments. Innovative/creative thinking. For immediate consideration apply today! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Sacramento , Inside Sales - DIRECT HIRE, Sales , Loomis, California

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