Remote Customer Service Representative

Company: Manpower
Location: Sacramento
Posted on: May 6, 2021

Job Description:

Job SummaryAnswering inbound calls scheduling COVID Vaccinations.Customer Service Rep:* Full Time 40 hrs (Opportunity for OT)* Weekly Pay (Fridays)* Free College Tuition Program* $15.00 hr English / $15.50 Bilingual (certain languages apply)* Must be extremely flexible to work any hours between:o Monday - Friday - 8AM - 8PM PSTo Saturday - Sunday - 8AM - 5PMo You will not be able to choose your ScheduleResponsibilities:*Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information*Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks*Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers*Refer escalated calls as needed to supervisorRequirements:*High School Diploma or GED equivalent REQUIRED*At least six (6) months of customer service required; call center experience preferred*Must be empathetic in your ability to deal with sensitive topics and information*Ability to speak and read English clearly and professionally*Ability to pass a federal background checkHome Office Requirements:BYOD systems should be running a fully patched modern OS such as Windows 10 or Mac OS 10.14 (Mojave) or higher. Additional minimum specifications include:oABSOLUTELY NO TABLETS OR CHROMEBOOKSoIntel Core i5 Processor with 8GM memoryo256GB hard driveoWindows 10 or other fully patched modern OSo1 USB Type C 3.1 Gen 2 port (for headset) o1 RJ-45 connection for wired network connection to routeroWired headset and microphone with a USB Gen 2 or newer connectionoVideo capability for Zoom calls oInternet Connectivity:--- Wired internet connection from computer to router or modem preferred--- Download - 20 Mbps minimum--- Upload - 5 Mbps minimum--- For more information email delilah.rivera@manpower.com

Keywords: Manpower, Sacramento , Remote Customer Service Representative, Sales , Sacramento, California