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Supervisor, Broker Services

Company: Centene
Location: Rancho Cordova
Posted on: December 5, 2019

Job Description:

Supervisor, Broker Services Position Purpose: Supervise Broker Services Staff to ensure productivity and quality metrics are met and/or exceeded. Oversee daily operations of call center toward achievement of successful call center outcomes and organizational goals/initiatives. - Support integration of new business acquisitions and new or updated programs and services - Oversee all call center related activities including department workflows and communicate and reinforce standards to staff - Collaborate with internal/external stakeholders to ensure broker satisfaction by resolving inquiries - Identify and analyze performance trends, management of personnel and recommend process improvements to leadership - Monitor telephone queue results to ensure compliance with contractual performance requirements and benchmarks - Hire, motivate, coach and supervise daily functions of broker services staff - Serve as primary point of contact for staff and resolve complex issues - Collect data for State, Corporate, Health Plan reporting as appropriate and submit to manager - Develop staff training/coaching materials for existing and new implementations - Ability to travel 10-20% EducationExperience: Bachelor's degree in related field or equivalent experience. 4+ years of call center customer service experience preferably in managed care or insurance environment. Experience in sales operations and with health insurance brokers and previous lead or supervisor preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Customer Service USA-California-Rancho Cordova Health Net of California Full-time

Keywords: Centene, Sacramento , Supervisor, Broker Services, Sales , Rancho Cordova, California

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