SacramentoRecruiter Since 2001
the smart solution for Sacramento jobs

Customer Service Representative II (HNGSS

Company: Cenpatico
Location: Rancho Cordova
Posted on: December 5, 2019

Job Description:

Customer Service Representative II (HNGSS) USA-California-Rancho Cordova, USA-Virginia-Hampton Position Purpose: This is the advanced level of Customer Service Representative, responsible for handling customer service questions and issues. Associates at this level handle escalated issues that require greater product and service knowledge, and a higher level of customer service skill. The Customer Service Representative takes calls and processes transactions, such as referrals, authorizations, etc. The Customer Service Representative also resolves urgent and high profile problems from Beneficiary Counseling and Assistance Coordinators. Researches and responds to inquiries from beneficiaries and providers, such as benefits, claims, eligibility concerns, authorizations, etc. Handles escalated and high priority customer service issues. Resolves/de-escalates and/or escalates issues. Follows through with each issue to resolution by working with internal and external resources as needed. Receives calls for referrals and authorizations transactions, reviews documents, and modifies authorizations/referrals as prescribed by written procedures. Documents transactions in appropriate medical management systems. Receives urgent/important/high profile calls from Beneficiary Counseling and Assistance Coordinators (BCAC). Works with all available resources to resolve issues quickly and within customers expectations, confirms solutions with BCAC, tracks calls and solutions, and balances business decisions with customer needs. Processes additional assignments, such as PCM changes, address changes, ID card replacements, RAOC status calls and data entry, and updates provider demographics/files, etc. Writes responses to inquiries. Collects and tracks data regarding escalations so trends and issues can be identified or analyzed. Assists in training other Customer Service Representatives. Demonstrates regular, reliable and predictable attendance. Other duties as assigned. Education/Experience: High School diploma or GED. Minimum two years high-volume customer service experience in a demanding environment, preferably in a healthcare related industry; 1 year or more as a CSR I. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Full-time

Keywords: Cenpatico, Sacramento , Customer Service Representative II (HNGSS, Sales , Rancho Cordova, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Account Executive -
Description: This Account Executive Position Features: br Fun, fast paced work environment no micro managing br Great Pay Up To 45K Base Salary Commission br Employee Benefits br
Company:
Location: Rancho Cordova
Posted on: 12/14/2019

Telecom Sales Consultant
Description: p align center style text-align:center strong span style font-family:arial,sans-serif span style font-size:10.0pt TELEPACIFIC COMMUNICATIONS /span /span /strong /p br br p align (more...)
Company:
Location: Sacramento
Posted on: 12/14/2019

Account Executive -
Description: This Account Executive Position Features: br Fun, fast paced work environment no micro managing br Great Pay Up To 45K Base Salary Commission br Employee Benefits br
Company:
Location: Rancho Cordova
Posted on: 12/14/2019


Retail Sales Representative
Description: Overview The Retail Sales Representative primarily provides sales and continuity coverage for an assigned retail territory. They are responsible for representing ACOSTA and our Clients through store coverage (more...)
Company: Acosta
Location: Fairfield
Posted on: 12/14/2019

Inside Sales Manager (SAAS/CLOUD)
Description: Are you a superstar of Inside Sales Management, a leader, a hands on closer in search of that life-changing career move Are you on the hunt for a ground-breaking opportunity in the hottest market Do (more...)
Company:
Location: Antelope
Posted on: 12/14/2019

Store Sales Associate
Description: PPG Sales Associate Job Posting PPG: We protect and beautify the world. At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than (more...)
Company: PPG
Location: Sacramento
Posted on: 12/14/2019

Med Device Sales Representative - Hospital
Description: GREAT OPPORTUNITY HERE -- Med Device/Healthcare company looking for a full line sales rep in SACRAMENTO, CA IF YOU'RE QUALIFIED PLEASE SEND YOUR RESUME TO
Company: DAVID BAGGA COMPANY
Location: Sacramento
Posted on: 12/14/2019

Payroll/HR Coordinator -
Description: Our client has an opportunity to further a career in a payroll and human resource position.
Company:
Location: Pleasant Grove
Posted on: 12/14/2019

Sales Analyst
Description: Analyze business and financial results to support the sales organization. Present findings and recommendations to sales management to solve problems and issues related to sales opportunities. Plan and (more...)
Company: Medline Industries Inc
Location: Sacramento
Posted on: 12/14/2019

Sales Representative
Description: Company Description: br br Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide (more...)
Company: Crown Equipment Corporation
Location: West Sacramento
Posted on: 12/14/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Sacramento RSS job feeds