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Underwriting Support Customer Service Technician (BOP Unit)

Company: United Fire Group
Location: Rocklin
Posted on: October 12, 2018

Job Description:

Job ID 2# of Openings 1Job Locations US-CA-RocklinPosted Date 2018-10-05Category UnderwritingTravel NoneCompany Car Provided NoOverview

In this highly visible position, you will be a Underwriting Specialist for the very busy BOP/SCP (Business Owners Program/Special Contractor Program) unit. In this energetic role, you will be entering statistical information for applications, quotes, change requests and renewals after an underwriter has approved them. You will be processing driver's lists, cancellations and reporting forms entering statistical information and computing premiums for all lines of commercial business using the ACL (automated commercial lines) system. You will be deciding which files to refer back to the underwriter for review; assist underwriters with information gathering and written correspondence and handle overflow of incoming calls when possible. Your primary goal is to produce quality technical assistance, agents and coworkers and to meet service standards.


  • Data entry working on various computer systems from correspondence. This includes updating renewals, change requests, cancellations, reporting forms and the initial entry for applications and quotes
  • Obtain information needed for underwriting decisions including deciding what needs to be referred back to the underwriter
  • Write or call agents for additional or missing information
  • Using ImageRight, perform file setup and organization of electronically stored documents
  • Assist underwriters with information gathering and written correspondence
  • Handle overflow calls coming to the underwriting team
  • Review incoming tasks and either complete them or forward to appropriate team member
  • Assist with general questions from team and coworkers
  • Perform other duties as assigned

    • Phase One: Your training will include learning all lines of rating; auto property, liability, crime, inland marine, business owners and umbrella
    • Phase Two: Your training will then cover processing renewals, reporting form and cancellations


      • You must have:
        • A minimum of 2 years' experience in Commercial Insurance
        • Possess strong analytical and math skills
        • Proven to have accurate keyboard/calculator and professional phone skills
        • Excel; Word and Internet search/navigation skills.

          Education Requirements:
            • Must have a minimum of a High School diploma
            • Preferred to also have a College Education and/or General Insurance Classes

              Attributes We Seek:
                • Must have good memory retention levels due to the amount of detail involved
                • A champion handling workload and prioritizing to meet deadlines often while multiple interruptions occur
                • Have a flexible mindset and thrive in a dynamic environment
                • Promote a positive and professional image and develop productive relationships
                • Excellent spoken & written communication skills
                • To be enthusiastic and energetic
                • Demonstrate an open-minded, team-oriented, and collaborative work style
                • Be open to unexpected discovery and able to survey and assess all potential opportunities; not confined to defined categories
                  Innately driven to provide high quality customer service

                  Keywords: United Fire Group, Sacramento , Underwriting Support Customer Service Technician (BOP Unit), Professions , Rocklin, California

                  Click here to apply!

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