Executive IT Support Analyst

Company: The Walt Disney Company (France)
Location: San Francisco
Posted on: June 2, 2025

Job Description:

Job Description: Executive Support AnalystThe Enterprise Technology mission is simple, "We Connect, Empower and Protect the Disney magic."The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its business segments. This organization ensures adherence to defined service levels and completion of approved work, conducts service improvement initiatives through proactive monitoring and analytics, and leverages partnerships with the Business, Customer base, and Suppliers to meet expectations. It coordinates and leads the resolution of service delivery issues between in-scope and out-of-scope groups.The Premier Services Executive Support team is responsible for the full end-to-end delivery and coordination of all executive support services to executive and critical business clients within The Walt Disney Company. The team comprises cross-functional and technical support analysts providing white glove support and services. The role of Executive Support Analyst involves delivering all aspects of service for defined executive customers, including service requests, incident resolution, and acting as a liaison for all IT activities.Key Responsibilities:

• Deliver day-to-day IT services and solutions, including consultation with executives, technical analysis, and solution development.
• Prioritize and manage deliverables in high-pressure, high-profile situations while maintaining professionalism.
• Monitor end-to-end service delivery, proactively communicate issues, and provide alternative solutions as required.
• Coordinate and communicate support problems across multiple vendors and suppliers.
• Ensure proper escalation and handling of service issues.
• Maintain a detailed understanding of the Client Services portfolio and establish strong relationships with all IT service delivery areas.
• Implement and manage continuous improvement activities for client solutions.
• Assist Enterprise Technology product managers and engineers in strategy and planning exercises related to the executive and broad client community.
• Adhere to company policies, procedures, and standards.
• Create system and support documentation for the knowledge base.
• Possess functional knowledge of Video Conferencing and A/V technologies used in an enterprise setting.
• Provide home IT support and solutions for designated clients.
• Offer after-hours support for IT projects, special events, Priority 1 incidents, and executive requests as needed.
• Work autonomously while maintaining visibility of critical items and analyze complex business/technical data to develop innovative solutions.Qualifications:

• 3+ years of related work experience.
• Bachelor's degree in a related field.The hiring range for this position in California is $104,400.00-$140,000.00 per year. The actual offer will consider internal equity, geographic region, knowledge, skills, and experience. Compensation may include bonuses and long-term incentives, along with comprehensive benefits.
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Keywords: The Walt Disney Company (France), Sacramento , Executive IT Support Analyst, Professions , San Francisco, California