IT Support Analyst

Company: CLARITY TECHNOLOGY PARTNERS
Location: San Francisco
Posted on: June 2, 2025

Job Description:

Job Title: IT Service Desk Associate
Client: Global Investment Firm
Location: San Francisco, CA
Compensation: $55-$60/hr.
Contract: Contract to Hire
Job Description:
As an IT Associate, you will play a crucial role in supporting and enhancing the firm's technology infrastructure. Serving as the primary point of contact for IT support and administration, you will ensure smooth operations of the IT service desk and contribute to the overall efficiency of the firm's technology systems.
The ideal candidate will have at least 4 years of experience supporting Microsoft 365 and Windows 10/11 workstations in a business environment. You should also have experience managing Okta for identity and provisioning, along with familiarity with MDM tools such as Intune and JAMF. A minimum of 2 years of experience supporting video conferencing platforms, particularly Zoom, is required, as well as a strong understanding of networking principles. Preferred qualifications include certifications such as CompTIA, Microsoft, or ITIL, and/or experience working within a regulated financial services environment.
This position is based in our San Francisco (Financial District) office and will report directly to the Head of IT.
Job Requirements:

• Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing comprehensive end-to-end support.
  
• Onboarding/Offboarding Coordinator: Facilitate the onboarding and offboarding processes for staff, ensuring a smooth transition in technology resources.
  
• Workplace Systems: Maintain and oversee workplace conference room systems to ensure reliable and efficient operations.
  
• Endpoint Management: Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to guarantee optimal performance and security.
  
• Documentation and User Guides: Contribute to the creation and upkeep of documentation and user guides for various IT systems and processes.
  
• IT Training: Participate in coordinating training for staff, enhancing technology proficiency, cybersecurity awareness, and promoting best practices.
  
  Required Qualifications:
  
  
• 4+ Years of IT experience required.
  
• General admin understanding of Microsoft 365.
  
• Proficiency in supporting Windows and iOS endpoints using Microsoft Intune and Jamf Pro.
  
• Good understanding of Okta or other SSO/SAML providers, including user and app management.
  
• Working knowledge of IT cybersecurity best practices.
  
• Strong familiarity with Zoom and Microsoft Teams.
  
• Strong understanding of basic networking concepts and troubleshooting network issues.
  
• In-Office Commitment: Must be available to work in the office 5 days a week.
  
  Additional Qualifications:
  
  
• One or more related certifications (e.g., CompTIA, Microsoft, ITIL).
  
• Experience working in a regulated financial services environment.
  
  This client requires a background check to ensure a trustworthy history, helping maintain a safe and secure workplace. This proactive measure minimizes potential risks and promotes integrity within the organization.
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Keywords: CLARITY TECHNOLOGY PARTNERS, Sacramento , IT Support Analyst, Professions , San Francisco, California