IT Analyst

Company: The Municipal Information Systems Association of C
Location: San Francisco
Posted on: June 2, 2025

Job Description:

Arnold & Porter has an opening for a Information Technology (IT) Analyst in the San Francisco office. The IT Analyst delivers high-quality second-level technical support across a wide range of IT systems, including desktops, laptops, mobile devices, printers, and productivity applications. This role involves diagnosing complex issues, coordinating with internal IT teams and vendors, and ensuring timely resolution to minimize user disruption. The Analyst also assists with hardware procurement, deployment, and asset tracking.Responsibilities include, but are not limited to:Providing responsive, user-focused support for hardware and software issues across a hybrid work environment.
Acting as a second-level escalation point for IT Help Desk issues, ensuring SLA compliance and user satisfaction.
Delivering deskside and remote support for desktops, laptops, printers, phones, mobile devices, and peripherals.
Imaging, configuring, and deploying systems; installing pre-approved software and performing routine maintenance.
Partnering with IT teams (Applications, Networking, Systems) and external vendors for advanced troubleshooting and escalations.
Maintaining accurate asset inventory and incident documentation using standard ITSM and asset management tools.
Supporting onboarding/offboarding processes and device lifecycle management.
Ensuring timely follow-up and resolution of all assigned tickets and service requests.
Qualifications:Associate degree or equivalent work experience in IT; additional certifications (e.g., CompTIA A+, Microsoft MD-100/MD-101) strongly preferred.
Minimum 5 years of hands-on desktop support experience in a professional environment.
Familiarity with law firm software and workflows is preferred.
Proficient with current Windows OS and Microsoft 365 applications (Excel, Outlook, PowerPoint, Word).
Experienced with remote support tools (BeyondTrust), ITSM platforms (ServiceNow), and endpoint management (SCCM).
Comfortable supporting:
Adobe Acrobat & Nuance PDF
iManage and other common Law firm Apps
Modern browsers: Edge, Chrome, Firefox
iOS/Android devices, IP phones, VPN connectivity
Wireless connectivity for Windows, Mac, and mobile platforms
Capable of troubleshooting and maintaining laptops, desktops, docking stations, and printers.
Strong client service with a proactive approach to problem-solving.
Excellent oral and written communication skills with a service-first attitude.
Able to prioritize tasks and manage time in a fast-paced, deadline-driven environment while exhibiting a strong attention to detail.
Professional, courteous, and adept at working with stakeholders at all organizational levels.
High level of discretion and ability to maintain confidentiality.
Willingness to work flexible hours and occasional overtime as needed.
Must be self-motivated and able to successfully perform tasks independently with minimum supervision.
Applicants should submit their resume and cover letter for consideration.The anticipated base salary for this position is $74,720 to $90,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.For benefits information, please click here https://www.arnoldporter.com/en/careers/professional-staff/benefits.As a nonexempt position, this position is eligible for overtime.The firm may provide a discretionary bonus annually.
Arnold & Porter is an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination and Anti-harassment Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists.Arnold & Porter Kaye Scholer LLP endeavors to make www.arnoldporter.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff Stephanie Denmark at +1 202.942.6068. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.For our EEO Policy Statement, please click here. If you would like more information about your EEO rights as an applicant under the law, please click Know Your Rights.Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP's Human Resources Department for more information. E-Verify Participation Poster and Right-to-work Poster.
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Keywords: The Municipal Information Systems Association of C, Sacramento , IT Analyst, Professions , San Francisco, California