Executive IT Support Analyst

Company: Disneyland Hong Kong
Location: San Francisco
Posted on: May 26, 2025

Job Description:

The Enterprise Technology mission is simple, "We Connect, Empower and Protect the Disney magic."
The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its business segments. This organization ensures adherence to defined service levels and completion of approved work, conducts service improvement initiatives through proactive monitoring and analytics, and leverages partnerships with the Business, Customers, and Suppliers to successfully deliver services. It also coordinates and leads the resolution of service delivery issues between in-scope and out-of-scope groups.
The Premier Services Executive Support team manages the full end-to-end delivery and coordination of all executive support services to executive and critical business clients within The Walt Disney Company (TWDC). The team comprises cross-functional and technical support analysts providing white glove support. The role of Executive Support Analyst involves delivering comprehensive service to a defined set of executive customers, including fulfilling service requests, resolving incidents, and acting as the liaison for all IT activities.
Key responsibilities include:

• Delivering day-to-day IT services and solutions, including consultation with executives and technical analysis.
  
• Prioritizing and managing deliverables in high-pressure, high-profile situations professionally.
  
• Monitoring service delivery, proactively communicating issues, and providing alternative solutions.
  
• Coordinating support issues across multiple vendors and suppliers.
  
• Handling escalations appropriately.
  
• Maintaining a detailed understanding of the Client Services portfolio and building strong relationships across IT service delivery.
  
• Implementing and managing continuous improvement initiatives.
  
• Supporting strategy and planning exercises with product managers and engineers.
  
• Adhering to company policies, procedures, and standards.
  
• Creating and maintaining support documentation in the knowledge base.
  
• Possessing functional knowledge of Video Conferencing and A/V technologies.
  
• Providing home IT support and solutions for designated clients.
  
• Offering after-hours support for projects, events, Priority 1 incidents, and requests.
  
• Working autonomously while maintaining visibility on critical items.
  
• Analyzing complex data to develop innovative solutions.
  
  Qualifications include:
  

• 
  
• At least 3 years of related work experience.
  
• Bachelor's degree in a related field.
  
  The hiring range in California is $104,400.00 - $140,000.00 annually, with actual offers depending on various factors. Compensation may include bonuses, incentives, and comprehensive benefits.
  Disability Accommodation for Employment Applications
  The Walt Disney Company and its affiliates are Equal Employment Opportunity employers. Individuals with disabilities and veterans are encouraged to apply. For accommodations, visit the Disney candidate disability accommodations FAQs. We respond only to requests related to accessibility due to disability.
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Keywords: Disneyland Hong Kong, Sacramento , Executive IT Support Analyst, Professions , San Francisco, California