Workplace Experience Coordinator / Technician
Company: CB Richard Ellis
Posted on: November 25, 2022
Workplace Experience Coordinator / Technician
Areas of Interest
Sacramento - California - United States of America
Hi, we're Host!
We believe your office should allow you to feel comfortable,
productive and inspired in your working life. Because when people
feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of
community by putting the well-being of others at the forefront. As
you collaborate with colleagues to create a culture of support, you
will have countless opportunities to inspire moments of delight and
pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience
by delivering world-class services that make coming to work better
than it's ever been.
The Experience Coordinator role is at the forefront of delivering a
positive office experience as a cultural ambassador, community
advocate and service leader.
Host uses people-led, technology-enabled services to connect
employees to their environment via their mobile devices, as well as
through high-touch services and world-class customer service
support delivered by employees like the Experience
In this role, you would provide experience services and support to
increase individual well-being, personal productivity, and
As part of a "front-of-house" team, the Experience
Coordinator/Technician is responsible for creating a supportive and
comfortable atmosphere by welcoming visitors and supporting all
DUTIES & RESPONSIBILITIES
Provides coordination and support for delivery of Workplace
Services include, but are not limited to: Concierge, Reception /
Switchboard, Room Management, A/V Support, Meeting & Event
Management, Community Programs, Meeting Supply Equipment, Food
Services, Parking & Commute, Bicycle & Local Shuttle, Supported
Employment, Company Store, Pet Programs, Document Services, Mail
Services, Record Archiving, Office Supply Management, Moves, Adds,
Changes, Furniture and Cable Management, Space Reset, Entrance
Screening Protocol and Workplace Onboarding.
Greets employees and announces clients and visitors. Conducts guest
registration through badging software. Issues visitor passes and
validate parking. Receives and directs incoming calls to
Maintains awareness of the workspace. Submits janitorial and
maintenance work orders as needed and/or communicate with
appropriate partners to address issues. Responds to customers of
behalf of other team members (e.g. Facilities or Janitorial
Responds to customer requests and complaints promptly with accurate
and thorough information according to the specific request. Assists
with light duty adjustments such adjusting monitor arms, tightening
screws on chairs, and crawling under desks to adjust cables.
Assists with meeting set up, furniture reset, and delivering
temporary equipment and supplies. May assist with temporary
Curates and administers of the Host platform and client materials
customized to meet to the full Host experience. Ensures client and
company materials comply with client and company brand
Utilizes and maintains integrity of databases, supports data entry
of required reports and other digital tools associated with service
delivery, as requested.
Follows security and emergency procedures as defined for the
property. Responds to emergency situations in a calm, efficient
manner. Summons appropriate assistance and makes appropriate
notifications in accordance with operating procedures.
Provides support for Experience Services team as directed,
including expense management, meeting coordination, equipment care,
and supply management. Ensures all billings for business services
are invoiced and billed as required.
Maintains records of vendor proof of insurance and contractual
documentation in place, per requirements.
Collaborates with vendors employees who provide services and
Delivers orientations, such as tours of facility, how to submit a
workorder, where supplies are kept and ordering procedure,
amenities, and software ordering. Provides overview of Host
Assists in the completion of the Service Business Continuity
May support coordination of moves, adds, and changes (MAC).
Performs other duties as assigned.
HS Diploma or GED required.
A minimum of 1 year of front desk, concierge, customer service or
other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
Utilize a high level of attention to detail as well as strong
Have a positive attitude and a strong sense of urgency in resolving
any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability
to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as
Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital
tools; such as Apps, databases, financial management, work order
management, social networking, cloud technologies, handheld mobile
technologies and applications, and communications.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills. Highly adaptable and flexible.
Ability to work independently with little supervision.
Ability to work requiring significant walking or through other
means of mobility. Ability to work in a standing position for long
periods of time. Ability to reach, bend, stoop, push and/or pull
and frequently lift up to 20 lbs. and occasionally lift/move up to
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company
policies to achieve set results and deadlines. Responsible for
setting own project deadlines. Errors in judgment may cause
short-term impact to co-workers and supervisor.
Responsible for personal safety and the safety of those who are
affected by your work. This includes but is not limited to:
* Complete at a satisfactory level all required and assigned HSE
* Follow all activity policies and procedures, including all HSE
related requirements at all times.
* Participate in all HSE related programs & activities as required,
including incident investigations, interviews, auditing, and
* Report any condition which you feel could result in an accident
or injury and / or stop work if required.
CBRE is an equal opportunity/affirmative action employer with a
long-standing commitment to providing equal employment opportunity
to all qualified applicants regardless of race, color, religion,
national origin, sex, sexual orientation, gender identity,
pregnancy, age, citizenship, marital status, disability, veteran
status, political belief, or any other basis protected by
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
Keywords: CB Richard Ellis, Sacramento , Workplace Experience Coordinator / Technician, Professions , Sacramento, California
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