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Managed Services Platform Architect

Company: Proofpoint
Location: Sacramento
Posted on: November 23, 2022

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

_We're committed to bringing passion and customer focus to the business._

Cloudmark, as part of Proofpoint protects the messaging infrastructure of more than 120 tier-one email and mobile service providers worldwide, including AT&T, Verizon, T-Mobile, Comcast, Cox, Charter, and Telus. We are expanding our product line and service offerings to prevent other malicious online activities to make messaging safe.

We are seeking a proactive, creative and knowledgeable Managed Services Architect to be the primary technical architect and operations lead for several very large mobile Service Providers in the Americas. The role will demand interaction with large scale service providers at the Operations, Network, and Messaging Director level.

The role encompasses a variety of customer-facing technical responsibilities from implementation, operations, and customer technical account management.

You will be tasked with advising, implementing, and operating Cloudmark mobile solutions for new and existing Service Provider customers. You will be supporting the Sr Director of Managed Security Services by ensuring successful operations of customer platforms and making adjustments to the platforms to achieve optimal operational and spam detection performance. You will also support Proofpoint's professional services project managers by providing professional services, and post-sales technical account management support to new and existing customers. Successful execution of these strategies is required to retain existing customers by ensuring their complete satisfaction with Proofpoint.

Occasional (less than once per quarter) travel to customer sites may be required.

**Your day-to-day**

+ Gain an understanding of customer technical requirements as they relate to project scope and delivery

+ Design and implement technical solutions to solve customer problems by understanding and documenting key customer requirements and translating them into a detailed design within the confines of the project and product scope

+ Communicate with key customer technical and business representative and ensure technical and business understanding of solutions being implemented

+ Manage technical aspects of integration projects and rollout of solutions to production

+ Produce deployment solution documentation such detailed design documents, building test harnesses and test plans and preparation of runbooks / operations guides

+ Develop and deliver training courses on Proofpoint products to customers

+ While engaged in specific projects you need to Identify new opportunities at existing customers and relay these to the relevant solutions architect or customer account manager

+ Liaise with other Cloudmark departments (Products, Engineering, Support) around field priorities and ongoing product roadmap priorities; act as the internal customer advocate

**What you bring to the team**

+ Proven experience with Linux system and application administration

+ Proven experience delivering project deliverables to clients

+ Previous technical consulting experience desirable - especially implementation experience in carriers and large enterprises

+ Working knowledge of mobile message protocols

+ Knowledge of Mobile Messaging security issues

+ Understanding of Anti-Spam/messaging technologies (not essential but preferred)

+ Experience with data analysis using scripts or other analytical tools (not essential but preferred)

+ Proven customer-facing professional services role at a security solution provider or mobile network provider, or internet / hosting service provider

+ Fast and Eager learner - seeks out knowledge rather than waiting for knowledge to be presented

+ Passionate about providing excellent solutions and services to customers

+ Excellent listening skills

+ Excellent presentation skills

+ Ability to self-manage time and juggle multiple priorities

+ Ability to work in an organized controlled manner as part of a greater project team or as a single project resource.

+ Ability to achieve completion of project deliverables by agreed project deadlines and under pressure.

+ Ability to estimate project technical and documentation effort based on a basic understanding of project scope.

\#LI-EC1 #LI-Remote

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

_If you are a Colorado Resident:_

_Proofpoint carefully considers a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary._

_The hiring range for this position is typically:_

_Actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position._

_Additional benefits for this position can be found at

_This statement is being provided in accordance with the Colorado Pay and Benefit Disclosure requirements of sb19-968._

At Proofpoint, our people - and the diversity of their lived experiences and backgrounds, thinking and perspectives, and work skills and experiences - are the driving force behind much of our success.

We hire the most innovative talent in the world to help defend our customers' sensitive data and intellectual property from threat actors and malicious or careless employees.

Cyberattacks on critical infrastructure could threaten access to energy, water, transportation, health care, banking accounts and financial information, and other essential goods and services which is why our employees work every day to deliver world-class cyber resilience to approximately 8,000 enterprise customers around the world.

We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business.

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:

+ Build and enhance our proven security platform

+ Blend innovation and speed in a constantly evolving cloud architecture

+ Analyze new threats and offer deep insight through data-driven intel

+ Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Keywords: Proofpoint, Sacramento , Managed Services Platform Architect, Professions , Sacramento, California

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