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Lead Business Analyst

Company: Change Healthcare
Location: Sacramento
Posted on: May 15, 2022

Job Description:

Lead Business Analyst Overview of Position The Lead Business Analyst will guide the team in researching and resolving customer issues related to EDI transaction processing. Point of contact for escalations. This position is not a people leader. What will be my duties and responsibilities in this job?+ Responsible for adjusting communication/technical information to audience knowledge level + Correctly recognize and escalate high-impact and/or potential PHI issues and escalate appropriately + Handle escalated service requests from clients/payers regarding claims, ERA's and reporting + Provide training and monitoring of Level 1 staff + Review cases that are aging and determines if appropriate action is being taken + Work directly with IT and payer services as appropriate to achieve effective solutions + Perform detailed research and analysis to determine reason for claim, or ERA failures and provide clear explanation to clients and vendors + Document activities and maintain communication with client via online, email and phone calls as dictated by the situation + Engage payers on the client's behalf to assist and drive timely resolutions to payer related issues What are the requirements needed for this position?+ Bachelor Degree OR 4 years of professional work experience+ 2+ years of experience in Healthcare EDI+ 2+ years of experience in client facing and/or account management+ Proficient with Microsoft Office Suite (MS Word, Excel, Outlook) + Experience with different communication types (VPN, API, SFTP)+ Experience analyzing customer Issues and resolving via research and working with solution engineering and/or IT solutions + Experience working with information exchange between providers, clearinghouses and payers within healthcareWhat other skills/experience would be helpful to have?+ Experience with Linux/Unix, Basic Data Base query knowledge, COMM/connectivity (FTP, SFTP, etc.) + Strong Analytical capabilities and troubleshooting experience + Professional communication, critical thinking, problem solving, technical aptitude + Excellent verbal and written communication skills, as well as listening skills + Excellent time management skills + Excellent organizational skills + Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results + Project Management skills + Healthcare Business Process Acumen (HCFA and UBI Claims forms translation from EDI 837 P) What are the working conditions and physical requirements of this job? General Office DutiesHow much should I expect to travel? Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. #li-remote#IWork4CHNG#ChangeHealthcareCareers#HiringNow#RemoteWork#WorkFromHome This role is critical to supporting and delivery of service to our customers. The position requires research and detailed analysis, proactive action, drive, self-motivation, and accountability. The role requires decision making the effects our customers directly. The ideal candidate will follow standard operation procedures to assure consistent and complete support. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here\_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Sacramento , Lead Business Analyst, Professions , Sacramento, California

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