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Member Support Analyst

Company: American Leadership Forum - Mountain Valley Chapte
Location: Sacramento
Posted on: November 22, 2021

Job Description:

The American Leadership Forum-Mountain Valley Chapter (ALF-MVC) seeks a full-time Member Support Analyst at its office location in Sacramento, CA. The Member Support Analyst's purpose is to provide support to the Chief Impact Officer (CIO) and Chief Executive Officer (CEO) in service of ALF's nonprofit mission. The Member Support Analyst is responsible for tasks related to maintaining and advancing the current network of ALF-MVC through by providing support of the First Year's Fellows Program, Senior Fellows programs, committee meetings, and execution of new initiatives and requests of the chapter.

ALF-MVC is a small office, thus the Member Support Analyst will need to operate with minimal supervision, asking when he or she does not know something or understand a task, but being generally capable of organizing his or her own workday. This person should be good with the public, with Fellows, Senior Fellows, and with board members. The Member Support Analyst role is a full-time position. Occasional evenings will be required due to chapter events and network activities.

Knowledge and Skills:
Professional and service-oriented
Accurate, detail-oriented with well-developed organizational skills
Ability to prioritize and handle multiple tasks
Project management skills
Team player

Essential Duties and Responsibilities:
Performs, with a considerable degree of independent accountability, the following tasks:

Communications Support
Analyze and report data on membership, participation, demographics, and organization activities.
Create annual membership directory.
Assist in generating membership reports.
Manage and develop content for the organization's social media pages.
Assist in developing content for the organization's newsletter.
Draft and send email communications to members, partners, and the public on behalf of the organization.

Event and Activities Support
Assist in planning and executing events for 25 to 450 guests (All Access Welcome Receptions, Exemplary Leaders Awards Dinner, Class Welcome, Commencement, Holiday Parties, etc.).
Assist with logistics for meetings and small group events (county meetings, committee meetings, Tables of 8, Affinity Groups, etc.).
Set up online registration pages for events.
Manage event invitations and RSVPs and provide on-site event support, such as staffing registration tables (occasional evenings may be required).
Secure meeting venues and catering.
Identify and maintain communication with hosts and points of contact.
Coordinate scheduling with hosts, venues, and participants as needed.
Send event communications, such as email reminders.
Record and analyze data on event participation, sponsorship commitments, and revenue.

Program and Committee Support
Schedule committee meetings (send calendar notices, book rooms, secure catering, etc.)
Prepare meeting agendas and meeting packets for assigned committees and take meeting minutes.
Provide on-site support for First-Year Fellows and Sr. Fellows programming as needed.
Schedule Nominations Committee focus groups, input nominations, and create nomination packets.
Send membership invitation packets, record responses, and send follow-up communications.
Analyze and manage participation in organization surveys for Fellow and Senior Fellow programming. (feedback surveys, demographics surveys, etc.).

Administrative Support
Answer phones, provide excellent customer service to callers, take accurate messages, and relay information to the CIO and/or CEO.
Schedule meetings among multiple participants with complex calendar requirements.
Create and maintain Fellow and Senior Fellow files of forms, papers, records, etc.
Provide support to organization's members, board, committees, and staff.
Perform other duties as assigned that support the overall objectives of the position and the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Requires a Bachelor's degree with at least two years in a professional work environment; or equivalent combination of education and experience. Demonstrated ability to solve problems and foster workplace teams. Experience in an entrepreneurial organization is a plus.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. -Ability to write routine reports, and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. -Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. -Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Proficient in use of constituent relationship management systems and web applications, including Salesforce, Constant Contact, Survey Monkey, WordPress and Google Groups. Proficient in Internet-based communication. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone.

To view the full job description, please click on the following link:

To apply, please submit resume and cover letter to

Keywords: American Leadership Forum - Mountain Valley Chapte, Sacramento , Member Support Analyst, Professions , Sacramento, California

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