Member Support Analyst
Company: American Leadership Forum - Mountain Valley Chapte
Posted on: November 22, 2021
The American Leadership Forum-Mountain Valley Chapter (ALF-MVC)
seeks a full-time Member Support Analyst at its office location in
Sacramento, CA. The Member Support Analyst's purpose is to provide
support to the Chief Impact Officer (CIO) and Chief Executive
Officer (CEO) in service of ALF's nonprofit mission. The Member
Support Analyst is responsible for tasks related to maintaining and
advancing the current network of ALF-MVC through by providing
support of the First Year's Fellows Program, Senior Fellows
programs, committee meetings, and execution of new initiatives and
requests of the chapter.
ALF-MVC is a small office, thus the Member Support Analyst will
need to operate with minimal supervision, asking when he or she
does not know something or understand a task, but being generally
capable of organizing his or her own workday. This person should be
good with the public, with Fellows, Senior Fellows, and with board
members. The Member Support Analyst role is a full-time position.
Occasional evenings will be required due to chapter events and
Knowledge and Skills:
Professional and service-oriented
Accurate, detail-oriented with well-developed organizational
Ability to prioritize and handle multiple tasks
Project management skills
Essential Duties and Responsibilities:
Performs, with a considerable degree of independent accountability,
the following tasks:
Analyze and report data on membership, participation, demographics,
and organization activities.
Create annual membership directory.
Assist in generating membership reports.
Manage and develop content for the organization's social media
Assist in developing content for the organization's newsletter.
Draft and send email communications to members, partners, and the
public on behalf of the organization.
Event and Activities Support
Assist in planning and executing events for 25 to 450 guests (All
Access Welcome Receptions, Exemplary Leaders Awards Dinner, Class
Welcome, Commencement, Holiday Parties, etc.).
Assist with logistics for meetings and small group events (county
meetings, committee meetings, Tables of 8, Affinity Groups,
Set up online registration pages for events.
Manage event invitations and RSVPs and provide on-site event
support, such as staffing registration tables (occasional evenings
may be required).
Secure meeting venues and catering.
Identify and maintain communication with hosts and points of
Coordinate scheduling with hosts, venues, and participants as
Send event communications, such as email reminders.
Record and analyze data on event participation, sponsorship
commitments, and revenue.
Program and Committee Support
Schedule committee meetings (send calendar notices, book rooms,
secure catering, etc.)
Prepare meeting agendas and meeting packets for assigned committees
and take meeting minutes.
Provide on-site support for First-Year Fellows and Sr. Fellows
programming as needed.
Schedule Nominations Committee focus groups, input nominations, and
create nomination packets.
Send membership invitation packets, record responses, and send
Analyze and manage participation in organization surveys for Fellow
and Senior Fellow programming. (feedback surveys, demographics
Answer phones, provide excellent customer service to callers, take
accurate messages, and relay information to the CIO and/or CEO.
Schedule meetings among multiple participants with complex calendar
Create and maintain Fellow and Senior Fellow files of forms,
papers, records, etc.
Provide support to organization's members, board, committees, and
Perform other duties as assigned that support the overall
objectives of the position and the organization.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and/or Experience: Requires a Bachelor's degree with at
least two years in a professional work environment; or equivalent
combination of education and experience. Demonstrated ability to
solve problems and foster workplace teams. Experience in an
entrepreneurial organization is a plus.
Language Skills: Ability to read and interpret documents such as
safety rules, operating and maintenance instructions and procedure
manuals. -Ability to write routine reports, and correspondence.
Ability to speak effectively before groups of customers or
employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. -Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
-Ability to deal with problems involving several concrete variables
in standardized situations.
Computer Skills: To perform this job successfully, an individual
should have knowledge of Internet software and the Microsoft Office
Suite of products. Proficient in use of constituent relationship
management systems and web applications, including Salesforce,
Constant Contact, Survey Monkey, WordPress and Google Groups.
Proficient in Internet-based communication. Knowledge of basic
office equipment should include: Internet and email, copy and fax
machines, postage meter and telephone.
To view the full job description, please click on the following
To apply, please submit resume and cover letter to
Keywords: American Leadership Forum - Mountain Valley Chapte, Sacramento , Member Support Analyst, Professions , Sacramento, California
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