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Operations Agent 1

Company: Pilot Freight Services
Location: Sacramento
Posted on: April 10, 2021

Job Description:



JOB SUMMARY:
The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out
of the station across various modes of transportation based on customer requests. The primary
focus is providing a high-level operations excellence and a quality customer service experience
to all customers while maintaining station KPI's.
ESSENTIAL FUNCTIONS:
Tracking and tracing outbound shipments
Inspecting outbound freight
Contracting new carriers as needed and assigning carriers and providing load tenders
Communicating freight status and any problems to other stations and customers, and updating the
system
Provide customer service
Able to work overtime and weekend on call rotations.
Data entry of shipments into transportation management system
Quoting, costing and invoicing of international shipments, air, ocean and ground
Domestic air and ground routing (including Canada)
Contract new carriers
Negotiate Freight Rates
Develop collaborative carrier relationships
Assigning carriers and providing load tenders
Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot
offices and external customers
SKILLS/COMPETENCIES:
Multi-tasking while maintaining precise attention to detail
Excellent verbal and written communication skills
Must be able to type 35+ words per minute
Must be able to work in demanding, high-volume environment, particularly with email and calls
Precise attention to detail
Proficient in Microsoft products
Must be tech savvy
EDUCATION:
High school diploma or equivalent is required

JOB DESCRIPTION

QDOC 4.30/4 Job Description Template cr. 2019
EXPERIENCE:
6+ years minimum experience in freight operations is a plus
6+ months experience in Transportation customer service preferred
6+ years work experience as an Operations Agent

PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently
required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is
required. Position may require to work remotely at times.

Keywords: Pilot Freight Services, Sacramento , Operations Agent 1, Professions , Sacramento, California

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