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Associate Analyst, Dental Benefits & Practice Management

Company: California Dental Association
Location: Sacramento
Posted on: February 24, 2021

Job Description:

Job Purpose

The Associate Analyst serves within Practice Support as an advisor/liaison to association members related to dental benefits and practice management inquiries. Responsible for the development, education and response to member inquiries for practice related resources for individual and group dental practices who are CDA members.

Essential Competencies:

  • Relationships (Service)
  • Communication (Influence)
  • Critical Thinking (Strategic Direction)
    Essential Functions - must be able to perform with or without a reasonable accommodation

    Consultation
    • Provides consultation to member dentists regarding support and/or development of a dental practice in the areas of dental benefits and practice management.
    • Offers best practices including operational efficiencies, dental plan billing and collections, patient management, and practice transitions. Advice is offered via telephone, email, website (resources, blogs, bulletin board, etc.) and in person.
      • Provides outstanding member support to ensure consistency with CDA standards of excellence and to enhance perceived member value of PS programs/services.
      • Actively engages in professional personal development; brings enthusiasm, passion and energy to the position.
        Trend Analysis
        • In collaboration with the Director, Practice Support & Policy and the team of analysts, identifies upcoming trends and emerging issues for development of member education/informational materials.
        • Reviews, analyzes, and provides recommendations and solutions for member educational materials and trainings based on monthly data of member calls and contacts.
          Education

          Assists in the development and delivery of educational offerings.

          Non-Essential Functions
          • Attend staff meetings, training, and other meetings as requested.
          • Performs other duties as assigned

            Required Education, Licenses & Experience
            • Bachelor's degree in related field with 3+ years of dental office or customer service experience, or equivalent combination of education and experience, preferred.
            • Prefer knowledge of dental practice terminology, dental operating procedures and dental plan billing.
            • Minimum of three years in a proven customer facing role.
            • Exceptional interpersonal, verbal and written communication skills.
            • Ability to develop and maintain positive working relationships with staff and external parties as necessary to accomplish job responsibilities.
            • Service: Focuses on meeting needs and exceeds expectations for those served inside and outside the organization.
            • Influence: Inspires others and incites action to achieve organizational goals and desired outcomes; demonstrates expertise and earns respect.
            • Strategic Direction: Identifies connections and trends, structures projects purposefully; commits to long-range organizational objectives.
            • Highly organized and detail-oriented, with a methodical and logical approach to executing tasks.
            • Must stay current on trends and regulations regarding dental benefit plans, practice transitions and operational efficiencies.
            • Must possess a strong customer-service orientation.
            • Must be able to work collaboratively and in an open environment.
            • Must be able to make effective and persuasive arguments on controversial and/or complex topics.
            • Ability to produce quality written materials quickly and concisely, often with relatively minimal background material or research time.
            • Sound decision-making and organizational skills.
            • Ability to work independently.
            • Requires computer skills, including the ability to operate Windows/Microsoft Office Suite including Power Point.
              Working Conditions Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%)
              • Occasional overnight travel
              • Constantly sitting, typing
                Powered by JazzHR

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Keywords: California Dental Association, Sacramento , Associate Analyst, Dental Benefits & Practice Management, Professions , Sacramento, California

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