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Help Desk Technician

Company: inSync Staffing
Location: Sacramento
Posted on: February 23, 2021

Job Description:

2 year contract$19.00Hours: 8:00am to 5:00pm**Please note that it is possible during this assignment that the work schedule may include Swing, Grave, or Weekend shifts.Minimum Qualifications* High School Diploma or equivalent* 1 year of IT service/help desk operations experience* Complete service requests and troubleshoot computer and device problems via the telephone & web channels* Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment* Strong client customer skills* Ability to learn quickly and transfer essential knowledge to team members* Capable analytical skills* Teamwork is essential* Strong communication skills* Demonstrates work quality and efficiency* Open and adaptable to change* Passion for safetyDesired Qualifications * Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.* 1 year of general customer service experience in retail, or call center sales or service role* IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation* Qualitative and quantitative analytic & problem solving skills* Ability to learn new concepts quickly* Organizational skills* Advanced verbal and written communication skills o Proficient in Microsoft Excel and Word* Is able to work independently or as part of a team* Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP* Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks* Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelineResponsibilities: Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment --- In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) --- Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time --- Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders --- Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion --- Assesses and ensures process and work conforms to existing policies, standards and guidelines --- Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events --- Completing documentation of service requests within established time frames

Keywords: inSync Staffing, Sacramento , Help Desk Technician, Professions , Sacramento, California

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