Temporary Desktop Support Technician

Company: iHeart Media
Location: Sacramento
Posted on: January 15, 2021

Job Description:

Job Summary: iHeartMedia Sacramento is looking for a Temporary Desktop Support Technician to fill a position up to 3/29/19. Technical and open-minded candidates should apply for an opportunity to build your career. Provides customer computer support on-site for company employees Utilizes technical support tools and identifies problems and solutions to end user incidents. Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software and IP telephony solutions; ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email (Exchange) servers and audio/visual conferencing systems, applications servers and administrative systems. Interacts with varying IT/IS functional groups and management ensuring solutions are being provided by escalating tickets within the service management tool. Assists with Server Administration when needed. Interviews user to effectively collect information about the problem ensuring resolution; prioritizes incoming workload based on urgency and impact to the business; logs and tracks workload ensuring documentation reflects support actions provided. Works with procurement staff to purchase hardware and software and assess functional need to determine specifications for purchases. Assists in managing user accounts and permissions. Brainstorm maintenance plan for the prevention of unexpected failures. Monitoring day to day computer performance. Update and maintain the computer inventory and equipment. Coordinate with vendors to resolve technical problems with desktop computing equipment and software. Endorse and apply upgrades to systems to ensure durability. Resolve hardware and network connectivity issues. Assist users with setting up VPN access through their mobile devices and computers. Assist in technical upgrading and maintaining of entire desktop systems. Support in testing and deployment of new applications and systems. Train and guide staff hardware and software usage. Location Sacramento, CA: 1545 River Park Drive, Suite 500, 95815 Position Type Temporary The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Keywords: iHeart Media, Sacramento , Temporary Desktop Support Technician, Professions , Sacramento, California