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Systems Analysis, Consultant

Company: Blue Shield of California
Location: El Dorado Hills
Posted on: October 19, 2020

Job Description:

Define the strategy and roadmap for customer service solutions at Company Partner with key business and IT stakeholders to secure funding and initiate work in support of key roadmap imperatives Work with suppliers to drive roadmaps in ways that closely align to capability roadmaps and BSC strategic objectives Develop High-Level Expertise with how Company solves complex customer service business problems within the Customer Service domain. Drive low-fidelity prototype work to evaluate potential value of options under consideration Act as a leader within the company Qualifications Technical Background, with 8 --- 12 years of experience Implementing and Supporting Customer Service Solutions for a large enterprise Ability to drive Strategic Capability Planning processes Knowledge of Six Sigma and Design Thinking methodologies is desirable Working understanding of Software Delivery Lifecycle Methodologies (Agile, Waterfall) Demonstrated success delivering solutions from initiation to production Experience leading organizations through complex change highly desirable Bachelor---s degree (MBA preferred) Strong conflict management skills are necessary Proven ability to lead cross-functional teams without formal authority Must possess excellent written and verbal communication skills; Ability to communicate effectively with all levels of the organization Healthcare experience strongly preferred Must have experience managing suppliers Must be willing to travel on occasion

Keywords: Blue Shield of California, Sacramento , Systems Analysis, Consultant, Professions , El Dorado Hills, California

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