Call Center Operator
Company: CBRE
Location: Santa Clara
Posted on: May 1, 2025
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Job Description:
Call Center Operator
Job ID
214767
Posted
09-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Santa Clara - California - United States of America
About the Role
As a CBRE Call Center Operator, you will provide information and
resolve day-to-day issues in response to inquiries about products
and services.
This job is part of the Call Center job function. They are
responsible for providing end-to-end support to resolve customer
inquiries or concerns.
What You'll Do
Answer incoming service requests, via phone, chat, email & online
requests. Respond to customer inquiries, complaints and concerns.
Advance, as vital.
Handle a large quantity of calls while maintaining accuracy and
customer satisfaction.
Respond and follow up on an abundance of emails regarding customer
inquiries.
Maintain detailed and accurate records of all customer interactions
in the system.
Participate in regular training sessions to stay updated on product
knowledge, policies, and standard processes.
Update company systems, customer service databases, and
spreadsheets.
Follow company policies and procedures to ensure compliance with
quality and service standards, under close supervision.
Assist with data tracking, generating usage reports and providing
other adhoc reports as needed.
Suggest improvements to existing processes and solutions to improve
the efficiency of the team.
Support special projects, campaigns and events as needed.
Impact through clearly defined duties, methods, and tasks are
described in detail.
Use existing procedures to tackle straightforward problems while
having a limited opportunity to exercise discretion.
Lead by example and model behaviors that are consistent with CBRE
RISE values.
What You'll Need
High School Diploma or GED, associate or bachelor's degree
preferred.
3+ years of experience in a customer service or call center
environment.
Ability to follow basic work routines and standards in the
application of work.
Familiarity with troubleshooting basic technical issues and
providing step-by-step guidance.
Exceptional verbal and written communication skills with strong
focus on active listening and empathy
Solid understanding of Microsoft Office Suite and Call Center
software.
Strong organizational skills with an inquisitive mentality.
Ability to work in a fast-paced environment and remain calm under
pressure.
Basic math skills. Ability to calculate simple figures such as
percentages, discounts, and markups.
Flexible schedule, including availability in the evenings and
weekend shift when needed.
Why CBRE?
When you join CBRE, you become part of a global leader in
commercial real estate and investment services that help businesses
and people thrive. We are dynamic problem solvers and
forward-thinking professionals who create significant impact! Our
collaborative environment is built on our shared values - respect,
integrity, service, and excellence - and we value the varied
perspectives, backgrounds, and skills s of our people. At CBRE, you
have the opportunity to chart your own course and realize your full
potential!
Disclaimers
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Call Center Operator
position is $24.04 per hour and the maximum salary for the Call
Center Operator $28.85 per hour. The compensation that is offered
to a successful candidate will depend on the candidate's skills,
qualifications, and experience. This role will provide the
following benefits: 401(K), Dental insurance, Health insurance,
Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment
to providing equal employment opportunity to all qualified
applicants regardless of race, color, religion, national origin,
sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all
current and prospective employees and recognizes how every employee
contributes to our company's success. CBRE provides reasonable
accommodations in job application procedures for individuals with
disabilities. If you require assistance due to a disability in the
application or recruitment process, please submit a request via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make
real estate a meaningful contributor to organizational productivity
and performance. Our account management model is at the heart of
our client-centric approach to delivering integrated real estate
solutions. Each client is entrusted with a dedicated leader and is
supported by regional and global resources, leveraging the
industry's most robust platform. CBRE GWS delivers consistent,
measurably superior outcomes for our clients at every stage of the
lifecycle, and across industries and geographies.
Find out more
Keywords: CBRE, Sacramento , Call Center Operator, Other , Santa Clara, California
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