Card Investigations Tech I
Company: The Judge Group
Location: Sacramento
Posted on: November 20, 2023
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Job Description:
Location: Sacramento, CA
Salary: $20.00 USD Hourly - $22.00 USD Hourly
Description: Card Investigations Tech I On Site in Sacramento, CA
6+ Month Contract Banking experience is a must Merchant Chargeback
experience is a plus / - 8a-5pm daily GENERAL DESCRIPTION: Research
and evaluate member activity using manual and automated processes
for evidence of fraud. Detection, investigation, and proper
resolution of fraudulent activity high risk debit and credit card
transactions on member accounts with a sense of urgency in a fast
paced environment, card products, ATMs and online services. Detect
and report suspicious transactions on credit, debit and ATM cards.
Identifies, tracks and contacts members to verify suspicious credit
and debit card activity. Reports verified fraud to both internal
claims processing and vendors. Facilitates fraud reporting process,
ensuring a positive member experience Investigates credit/debit
fraud and dispute transactions on behalf of members; reviews and
makes recommendations for action in pursuit of recovery.
Responsible for process from preparation, processing and finalizing
claim disposition. Every phase of the review process must be
closely documented based on established guidelines and/or
procedures. TASKS, DUTIES, FUNCTIONS: 1. Responsible for the
operation of and processes related to card fraud monitoring
products. Creating and maintaining a positive and informative
member experience when verifying or taking a report of fraud. 2.
Identify, investigate, and respond to and/or resolve all card fraud
or dispute claims and matters. Research/review documents for
submission of fraud and dispute claims. Establish oral and written
communications with VISA, merchants, processors, law enforcement,
and members, as necessary. Report/escalate any potential issues. 3.
Resolve member/branch issues and related service concerns and
report/escalate any potential issues that may affect credit union
assets or member satisfaction. This includes resolving
Branch/Department/MSCC phone calls and emails in a timely manner.
4. Provide relevant information from uncovered fraud accounts to
other business units and investigating authorities. 5. Collects,
evaluates, and documents all evidence obtained during an
investigation for recovery. Order retrievals and provide
documentation required for charge backs as needed ensuring text is
precise according to Visa rules. 6. Maintain a thorough
understanding of state and federal laws and regulations related to
credit union compliance including bank secrecy and anti-money
laundering laws appropriate to position. 7. Comply with all
established internal audit, security and credit union rules,
regulations and departmental procedures. Maintain knowledge by
keeping updated with credit card regulations or procedures through
emails, publications, online resources, and procedure changes. Page
- 2 of 3 1520_Card Investigations Technician (10-2018).docx 8.
Perform charge backs to assist in the recovery of fraudulent or
disputed transactions based on appropriate fraud or dispute codes
as outlined by VISA regulation. Maintain knowledge of Visa Dispute
Resolution yearly revisions every April and October. 9. Process
reimbursements to member accounts as appropriate with notification
based on Regulation Z and E as required. 10. Update notes and
information on all Claims systems; maintain call records and
adjustment maintenance information. 11. Perform additional duties
as necessary to maintain daily operations. PHYSICAL SKILLS,
ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Effective oral and written communication skills. 2. Must possess
sufficient manual dexterity to skillfully operate an on-line
computer terminal and other standard office equipment, such as
financial calculators, personal computer, facsimile machine and
telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL:
Branch staff, Loan Services, Collections, Member Service, and Loss
Prevention. 2. EXTERNAL: Members, processors, vendors, merchants,
peer credit card operators. QUALIFICATIONS: 1. EDUCATION:
Successful completion of High School curriculum. 2. EXPERIENCE:
Minimum one year's experience in a financial institution or
credit/debit card experience. 3. KNOWLEDGE/SKILLS: --- Ability to
effectively communicate results to members, acquirer, and or
merchants and meet mandatory time frames. --- Knowledge of Credit
Union products, services, policies & procedures. --- Operating
knowledge of Visa regulations and Federal/State Regulations
specific to debit/credit cards. --- Good organizational skills,
including the ability to prioritize daily activities and multi-task
to complete assignments. --- High attention to detail in working
and investigating files with emphasis on deadlines. --- Effective
oral and written communication skills. --- Basic Excel skills ---
Knowledge to operate facsimile machine, ten key, microfiche,
electronic banking equipment; basic PC knowledge of Windows
environment, and office filing logic. --- Must be self-motivated
and capable of working both independently as well as in a team
environment.
Contact:
This job and many more are available through The Judge Group. Find
us on the web at
Keywords: The Judge Group, Sacramento , Card Investigations Tech I, Other , Sacramento, California
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