Enrollment Specialist - Remote
Company: Sharecare
Location: Sacramento
Posted on: May 27, 2023
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Job Description:
Job Description:
Sharecare is the leading digital health company that helps people -
no matter where they are in their health journey - unify and manage
all their health in one place. Our comprehensive and data-driven
virtual health platform is designed to help people, providers,
employers, health plans, government organizations, and communities
optimize individual and population-wide well-being by driving
positive behavior change. Driven by our philosophy that we are all
together better, at Sharecare, we are committed to supporting each
individual through the lens of their personal health and making
high-quality care more accessible and affordable for everyone. To
learn more, visit www.sharecare.com.
Job Summary:
Under the general supervision of an Operations Manager has the
primary responsibility of ensuring the population's understanding
of the program and setting the members' expectations of and access
to the services provided. Provides assistance to the program team
members and performs clerical work as required. The position
requires excellent communication, customer service, and sales
skills, as well as the ability to build trust and credibility while
working independently, exercising sound judgment and
initiative.
This is a remote position that can work from home anywhere in the
US. This position will start June 5th. Successful candidates will
be assigned one of the following shifts: 10:00am-6:30pm Central,
10:30am-7:00pm Central, or 11:00am-7:30pm Central.
Essential Functions:
--- Telephonically communicates and engages members into the
programs by effectively building trust and credibility while
receiving inbound and making outbound calls.
o Inbound: Appropriately greets members by customer specific
plan.
o Outbound: Self identifies name, program---and customer/employer
group. Screen requests and telephone calls, directing them to the
appropriate individuals.
--- Possesses solid knowledge of the programs and services and sets
the expectations of service with members.
--- Accurately collects inputs and updates data provided by members
into the CIS in a timely manner.
--- Facilitates communication and requests among disease program
team members, Sharecare central operations and market-based
colleagues, and health plan providers and members.
--- Provides administrative support to the Customer Care Center
care enhancement program.
--- Initiates and maintains a variety of complex files and data
records utilizing various software applications, including the
electronic medical record.
--- Other duties as assigned. --- ---
--- Prepares and processes data of a sensitive nature while
maintaining confidentiality. ---
--- Is sufficiently cross-trained to provide administrative support
to all members of the team as needed. ---
--- This position requires a responsive, committed individual who
recognizes the impact of the health care delivery system on the
clinical and financial outcomes to the member population.
Qualifications:
--- GED or High School diploma supplemented by technical medical
knowledge, and/or computer courses.
--- College course work is desirable.
--- A minimum of three years' experience in the customer service
and sales driven environment and/or customer service in a related
healthcare field preferred.
--- Possesses computer competencies to include word processing,
spreadsheet, graphics, and database management.
--- Strong computer skills and ability to navigate through multiple
programs, comfortable working with dual screens, and solid
understanding of Microsoft Office programs.
--- Language Skills: Ability to communicate with members,
colleagues, physicians, and plan representatives.---
--- Effective oral, listening, and written communication
skills.
--- Math Ability: Ability to add, subtract, multiply, and divide
into all units of measure, using whole numbers, common fractions,
and decimals.---
--- Reasoning Ability: Ability to solve practical problems and deal
with a variety of variables while re-directing to appropriate
resources.
Pay Rate:
$15.50/hour
Sharecare and its subsidiaries are Equal Opportunity Employers and
E-Verify users. Qualified applicants will receive consideration for
employment without regard to race, color, sex, national origin,
sexual orientation, gender identity, religion, age, equal pay,
disability, genetic information, protected veteran status, or other
status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate
on the basis of race, color, sex, national origin, sexual
orientation, gender identity, religion, age, disability, genetic
information, protected veteran status,or other non-merit
factor.
Keywords: Sharecare, Sacramento , Enrollment Specialist - Remote, Other , Sacramento, California
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