Host
Company: Denny's Inc
Location: Newcastle
Posted on: May 25, 2023
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Job Description:
Host/Hostess Come join our Denny's Team! Do you have a "Guest
First" attitude? The Host or Hostess at Denny's greets guests in a
warm, friendly, smiling manner that welcomes them into our
restaurant. The Host/Hostess sets the stage for a positive dining
experience, engaging in friendly conversation with guests as you
perform duties. Whether you are looking for a Career or just some
extra cash, we are open to that! Why Denny's: * Growth
Opportunities
* Flexible Schedule
* Meal Discount
* Employee Health Insurance Position requirement: Must have
reliable transportation Denny's is committed to providing equal
employment opportunity for all persons regardless of age, race,
creed, color, national origin, citizenship status, religion, sex,
sexual orientation, gender, identity, disability, genetic,
information, military or veteran's status, criminal background, or
any other characteristic protected by Federal, State, or local law.
Host/Hostess Accountability Reporting to the General Manager and
Restaurant Manager, the Host/Hostess greets and seats guests in a
friendly and courteous manner, receives payment and assists other
service personnel as needed to provide total guest satisfaction.
Responds to and addresses guests concerns. Exhibits Denny's Guiding
Principles when interacting with others. Key Business Areas A "Key
Business Area" is an area of performance in which the Host/Hostess
must be successful to meet their accountabilities. Successful
results in Denny's Key Business Areas are supported by the
following behaviors or actions: 1. Consistently exhibits Denny's
Vision, Mission, and Guiding Principles 2. Greets guests
immediately in a friendly manner upon arrival and acknowledges at
departure 3. Demonstrates a sense of urgency and meets service
cycle timing standards 4. Seats guests at clean, dry tables
utilizing proper seating rotation 5. Determines and provides for
any special needs of guests 6. Maintains guest waiting list and
adheres to proper seating order procedures 7. Describes promotions
and suggestively sells while seating guests; takes initial beverage
order 8. Attends to any other guest needs during the entire dining
experience as warranted 9. Demonstrates safe cash handling
procedures in accordance with policy and accurately completes cash,
credit card, and discount transactions 10. Uses proper telephone
etiquette 11. Enters and delivers "To Go" orders correctly 12.
Addresses complaints promptly in a courteous manner, and notifies
the supervisor of any issues 13. Assists service personnel in
providing beverage orders and refills, and clearing and setting
tables 14. Willingly assists other team members without being asked
15. Maintains proper supply of clean menus 16. Lifts and carries
supplies and equipment up to 30 lbs. 17. Demonstrates knowledge of
station and floor breakdowns 18. Possesses strong product and menu
knowledge 19. Maintains foyer area of restaurant to be clean,
organized, and inviting to guests 20. Completes all required
side-work, including deep cleaning assignments 21. Adheres to
Denny's Brand Standards and internal policies and procedures 22.
Provides courteous service and is cordial to all team members and
guests Essential Functions * Must have ability to raise a tray
weighing up to 25 lbs.
* Must be able to bend, stoop, reach, wipe, lift, and grasp
* Must have sufficient mobility to move and operate in work
area
* Must be able to stand and walk during entire shift
* Must be able hear well in a loud environment to respond to
employee and guest needs
* Must possess basic math skills (add, subtract, multiply, and
divide)
* Must meet any state, county or municipal regulation pertaining to
health risk concerns about food handling
* Must be able to observe and differentiate between monetary
denominations
* Must be able to operate point of sale system
* Must be able to work around potentially hazardous chemicals
Position Qualifications * Must have ability to communicate
effectively in English, both orally and in writing
* Must be able to pass all required tests and training requirements
for the position
* Must be able to work in a team environment
* Meets Denny's uniform and grooming standards and maintains them
throughout the shift
* Must be able to work flexible schedule, including holidays,
nights, and weekends
* Must have excellent guest service skills
* Must be dependable and able to learn basic tasks and follow
instructions
* Must place a value on diversity and shows respect for others
Denny's Guiding Principles 1. Guests First They're more than just
customers or consumers. They are our guests and we invite them into
our homes with open arms. They are the very reason why we are in
business and the center of everything we do. 2. Embrace Openness
Open means so much more than just being open for business 24/7. It
means being open to all people, appetites and budgets. It says we
are open-minded and open to new ideas. Honest, warm and inviting.
Open is the way we think and act every hour of every day. 3. Proud
of Our Heritage We are the classic American diner and proud of
everything that means. Since 1953, we have served quality food and
healthy portions at a fair price. No matter where we are, our light
is always on inviting guests around the world to a place where
everyone is welcome. 4. Hungry to Win At Denny's, we are constantly
looking ahead. We are always moving, striving for more, hungry for
greatness. We are open to fresh, innovative thinking. We believe we
will succeed through teamwork, accountability and pushing the
boundaries of ourselves and our Brand. 5. The Power of We Our
Denny's family is our most important asset. We trust, support and
respect each other and work together for the greater good. We
recognize the contributions of all and empower each and every one
of us to achieve great things. Together, we will celebrate our
successes and have fun doing it. This job description is intended
to describe the general nature and level of work being performed by
the employees assigned to this position. It is not intended to be
an exhaustive list of all duties, responsibilities or tasks which
may be required to be performed in this position. Denny's may
amend, change, or modify the responsibilities and duties of this
position to meet business needs as necessary. ?This job description
does not constitute a contract for employment and may be changed at
the discretion of Denny's with or without notice.
Keywords: Denny's Inc, Sacramento , Host, Other , Newcastle, California
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