Bilingual Customer Service Representative - Remote
Company: UnitedHealth Group
Location: Sacramento
Posted on: March 18, 2023
Job Description:
$1,500 Sign On Bonus For External CandidatesIf you are located
within the Pacific or Mountain time zones, you will have the
flexibility to telecommute* (work from home) as you take on some
tough challenges. Imagine being able to get answers to your health
plan questions from someone who speaks the same language as you
do.--Or, the opposite, not being able to get the answers.--At
UnitedHealth Group, we want our customers to get those answers by
speaking to one of our Bilingual Representatives.--If you're fluent
in English and Spanish, Mandarin, Cantonese or Korean, we can show
you how to put all of your skills, your passions and your energy to
work in a fast- growing environment.--Who says house calls are a
thing of the past? At--UnitedHealth--Group, we're always looking
for new ways to run our service centers, improve our service levels
and help people lead healthier lives. Here's an opportunity with
one of our most exciting business areas:--Optum--- a growing part
of our family of businesses that make--UnitedHealth--Group--a
Fortune 10 leader. Now's your chance to make a real impact by being
an integral part of our progressive house calls program. Join us as
we go beyond basic care to health programs integrated across the
entire continuum of care.This position is full-time (40 hours/week)
Monday - Friday.----Employees are required to work an 8-hour shift
between our normal business hours of 9:00 am to 5:30 pm PST, 10am
to 6:30pm MST. It may be necessary, given the business need, to
work occasional overtime or weekend.Training hours- Virtual
Training- 8 weeks 8-4:30PM PST/9-5:30PM MSTThere are several steps
in our hiring process - it's a thorough process because we want to
ensure the best job and culture fit for you and for us. In today's
ultra-competitive job market, the importance of putting your best
foot forward is more important than ever. And you can start by
completing all required sections of your application. (i.e.
profile, history, certifications and application/job questions).
Once you submit your resume, you'll receive an email with next
steps. This may include a link for an on-line pre-screening test
that we ask you to complete as part of our selection
process.----You may also be asked to complete a digital video
interview, but we will offer full instructions and tips to help
you. After you have completed all of these steps, you can check on
the status of your application at any time, but you will also be
notified via e-mail.--*All Telecommuters will be required to adhere
to UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:
- Call members to schedule in home visits with a Physician or a
Nurse Practitioner
- Answer inbound calls from members and assist them with their
inquiries
- Ensure that the appointments are scheduled accurately and
resolve any scheduling issues or concernThis is high volume,
customer service environment. You'll need to be efficient,
productive and thorough dealing with our members over the phone.
You also must be able to work a flexible schedule that includes
evening hours.--Hear directly from our business leaders to find out
more about our Housecalls Customer Service roles and the impact you
can make for our members:--You'll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of work experience
- Experience with Microsoft--Word,--Microsoft--Excel and Outlook
(create/edit/save/send documents, spreadsheets and
correspondence)
- Ability to maintain confidentiality and adhere to HIPAA
requirements
- Ability to work 9:00am-5:30pn PST/10:00am-6:30pm MST
- Bilingual fluency in English and Spanish, Mandarin, Cantonese
or KoreanPreferred Qualifications:
- Experience working in the health care industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention focused
roleTelecommuting Requirements:
- Reside within Pacific or Mountain time zone
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
- Must be able to connect directly into internet-------via hard
wire (either directly to modem or router)--Soft Skills:--
- Ability to type and talk at the same time while navigating
through multiple screens
- Experience working in a metric-driven work environment
- Experience using an auto dialer systemCareers with
Optum.--Here's the idea. We built an entire organization around one
giant objective; make the health system work better for everyone.
So when it comes to how we use the world's large accumulation of
health - related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do--your life's best
work.SMCalifornia, Nevada or Washington Residents Only: The salary
range for California / Nevada / Washington residents is $16.00 -
$27.31.Pay is based on several factors including but not limited to
education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives**PLEASE NOTE** The sign on bonus
is only available to external candidates. Candidates who are
currently working for a UnitedHealth Group, UnitedHealthcare or
related entity in a full time, part time, or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus.At UnitedHealth Group, our mission is to help people live
healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group--is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #YELLOW
Keywords: UnitedHealth Group, Sacramento , Bilingual Customer Service Representative - Remote, Other , Sacramento, California
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