Patient Service Representative
Company: Pmamed
Location: Sacramento
Posted on: March 18, 2023
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Job Description:
**Patient Service Representative****Department:** Sacramento
Clinic **Location:** Sacramento, CA Pulmonary Medicine Associates
(PMA) has been treating patients in the greater Sacramento area
since 1973 and is a unique and exciting place to work. With
specialties that include pulmonary, critical care, infectious
disease, palliative care, sleep medicine, and travel medicine, we
are a busy practice with over 45 providers and 2 outpatient clinic
locations. PMA currently has a FT Patient Services Representative
(Check-In) position available at our Sacramento clinic to fill in
for an employee on leave; position is expected to last
approximately 6 months. Because we value our employees, PMA offers
a competitive salary and exceptional benefits for FT employees
including medical, dental, vision, life, LTD, PTO, and 401k with a
generous company match. Please visit our website at www.pmamed.com
to learn more. PMA is an equal opportunity employer and a drug-free
workplace. General Duties Include: Greets all visitors to the
clinic in a friendly manner. Obtains prior authorization for
follow-up office visits. Updates demographic and insurance
information in patient's account as needed. Ensures co-pays are
collected for all visits and accurately posts charges and payments
in EMR. Tracks pending referrals and reviews daily for approval.
Researches denials for hold reasons and corrects claims before
dropping. Reschedules patients noted on the reminder call report on
a daily basis. Updates no-shows and cancellations in EMR as they
occur, ensuring all appointments have been cleared by the end of
the session (morning/afternoon/evening). Reconciles Check-In and
Check-Out batches accurately, according to PMA procedure. Prepares
daily bank deposit according to PMA procedure and ensures it is
picked up by the courier to be transported to the business office.
Answers phones and makes same day and future patient appointments
in EMR according to clinician protocols. Works closely with
physicians assuring completion of death certificates. Assists in
answering incoming phone calls to the general clinic extensions.
Assists Check-Out by sending orders that require no authorization.
Acts as backup for Check-Out position, as needed or requested.
Knowledge, Skills, and Abilities: High school diploma or GED. Two
to three years of related work experience in a medical environment.
Knowledge of medical terminology. Knowledge of medical billing
procedures and HMO/PPO insurance programs. Excellent phone
etiquette and verbal communication skills. Strong customer service
skills and ability to establish and maintain effective working
relationships with other employees, patients, and the general
public. Strong detail orientation. Ability to maintain the
confidentiality of sensitive information. Ability to work
independently and juggle multiple priorities. Must be able to
accurately type 45 WPM. Valid California driver's license and
automobile insurance. Ability to drive run occasional errands.
Keywords: Pmamed, Sacramento , Patient Service Representative, Other , Sacramento, California
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