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Patient Services Coordinator

Company: Quest Diagnostics
Location: Sacramento
Posted on: March 17, 2023

Job Description:

Patient Services Coordinator - Sacramento, CA - Fulltime, 40hrs/week: Monday-Friday, 8:00am-4:00pmUp to $3,000 Sign on Bonus for qualified candidates!Proof of COVID-19 vaccination will be required - exemptions from vaccination requirement for medical and religious reasons will be considered if a conditional offer of employment is extended.Go the extra mile.Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.Job Summary:Under the supervision of the Regional Director, the Patient Services Coordinator performs database management duties to ensure the systems reflect accurate and updated information in a timely manner. The Coordinator also provides analytical analysis and administrative support to the department. Analyses will be completed using existing system reports as well as ad hoc reporting as needed, creating visual charts, and presentations.Responsibilities include, but are not limited to:Job Responsibilities:1. Administration of facilities database of the region2. Administration of Quanum360 access3. Processing of third party and supplier invoices4. Create site maps and run site demographic analysis using approved software (e.g. Buxton)5. Communication of site closures and schedule changes6. Work with PSC management team to schedule LTC (long term care) and mobile phlebotomy7. Update and publish regional facilities list8. Submit phone tree and facility site code requests9. Submit request for new draw codes10. Create and manage TSA (Technical Services Agreement)11. Data entry of regional information/ metrics into SharePoint site12. Site "secret shopper" coordination13. Process small claims14. Track phlebotomists CEUs15. Coordinate BFW equipment requestsJob Requirements:1. Must be a detail orientated, highly organized, and multi-tasking team player with strong oral and written communication skills.2. Extensive knowledge in Microsoft Excel is required.3. Must have superior problem resolution and analytical skills.4. Must have excellent customer service skills.5. Must have the ability to work at fast pace and meet specific deadlines.6. Ability to work independently with minimal on-site supervision.7. Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.8. Must be able to make decisions based on established procedures and exercise good judgment.9. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.Physical Requirements:1. Must be able to sit or stand for long periods of time2. Extensive use of phone and PC. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]Required Education:Bachelor's degree strongly preferredWork Experience:1. 2-4 years database administration experience.2. Expert working knowledge with excel; IE pivot table, graphs, formulas etc.3. Experience within Tableau is needed.4. Experience in healthcare industry is a plus.

Keywords: Quest Diagnostics, Sacramento , Patient Services Coordinator, Other , Sacramento, California

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