Salesforce Field Service Lightning (FSL) Technical Architect
Company: ClifyX
Location: Sacramento
Posted on: March 17, 2023
|
|
Job Description:
Salesforce Field Service Lightning (FSL) Technical Architect
Los Angeles, CA
Seattle, WA
Boise, ID
San Francisco, CA
San Diego, CA
San Jose, CA
Phoenix, AZ
Sacramento, CA
Job Description:
The Salesforce group is looking for a dynamic Technical Architect
who will focus on implementing Salesforce.com based Field Service
products with enterprise clients. The ideal candidate will work
closely with our clients, the vendor team, and our internal
delivery teams in developing robust, scalable and flexible solution
architectures for various customer projects including designing
prototypes, building proof of concepts, and preparing architecture
roadmaps.
For now, all business travel, international and domestic, is
currently restricted to client-essential sales/delivery activity
only.
Please note: The safety and well-being of our people continues to
be the top priority, and our decisions around travel are informed
by government COVID-19 response directives, recommendations from
leading health authorities and guidance from a number of infectious
disease experts.
Typical Day Snapshot Field Service Technical Architect
While we'd love to say that there's a typical day in the life of a
consultant, we all know that every day will be different! Some of
the day to day challenges of this role will include:
- Lead and facilitate discovery and scoping sessions with
clients
- Understand client business process and potential constraints
(budget, timeline, expertise, etc.) to define optimal and
reasonable project scope and expectations
- Create and defend solution estimate and SOW
- Incorporate past experiences, business savvy, creative and
out-of-the-box thinking in designing solutions; offer multiple,
potential solutions
- Coordinate with Technical Architects/CTA's, integration, and data
consultants, and others, as needed, for specific technical design
requirements
- Provide recommendations on third-party applications
- Manage expectations with clients, colleagues, as well as SFDC and
other 3rd parties - i.e., be able to influence and guide towards
successful outcomes
- Disseminating best practices on solution positioning and
delivery.
- Own the solution and provide architectural oversight of the
solution throughout the project
- Provide guidance and advisory support to project team on
implementation approach and complex configuration issues
- Participate in QA checkpoints during delivery to provide guidance
and ensure solution aligns with original scope
- Work with project team to develop and validate estimates to
support any Change Orders
- Participate in project status meetings, as requested by the
Delivery Lead/Project Manager
- Contribute to estimating and SOW templates for future phases
- Leading business and technical requirements definition and
prioritization/scoping of requirements.
- Understand SFS Scheduling and optimization configuration,
out-of-box capabilities and configuration of scheduling policies,
work rules & Service Objectives
- Understand Field Service Mobile app capabilities, including
offline architecture, capabilities and how to complement it with
other supporting architecture including Salesforce Mobile app and
third-party mobile applications
- Understand SFS resource management, contractors, timesheets,
operating hours, shifts, primary and secondary territory setup.
inventory management (return, request & track)
- Understand API capabilities to integrate in and out of Salesforce
and SFS API capabilities
- Understand Salesforce Field Service (SFS) architecture, Work
Order and Service Appointment life cycle, bulk scheduling,
dispatch, unschedule. Preventive maintenance and configuration of
Dispatcher Gantt
- Maintaining and coordinate communication with the customer
throughout each project.
- Mentoring more junior team members in business analysis, project
management, and Salesforce.com best practices.
Basic Qualifications:
- Minimum of 5 years' experience working on the Salesforce.com
platform
- Minimum of 2 years' experience in Salesforce Field Service
(SFS)
- Minimum of 3 years' experience in the capacity of a Technical
Consultant and/or Technical Architect.
- Bachelor's degree or equivalent (minimum 12 years) work
experience. (If Associates Degree, must have minimum 6 years' work
experience)
Education Requirement:
Bachelor's degree or equivalent (minimum 12 years work experience).
If Associate's Degree, must have equivalent minimum 6 years work
experience
Preferred Skills:
- Strong technical background, analytical, and problem-solving
- Experience in migrating customers from click software to
Salesforce Field Service (SFS)
- Experience in hands on design, prototyping, configurations,
testing and other implementation activities.
- Experience in scoping, planning, and presenting project
plans.
- Minimum of 2 years' experience as a team member of successful
software project implementations related to Service Cloud, or
ServiceMax.
- Awareness of web, database, and object-oriented software
technologies, and salesforce.com / force.com.
- Experience in a consulting organization.
- Must possess strong communication and interpersonal skills.
Keywords: ClifyX, Sacramento , Salesforce Field Service Lightning (FSL) Technical Architect, Other , Sacramento, California
Click
here to apply!
|