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Student Assistant - Technical Support & IT Procurement

Company: University Enterprises
Location: Sacramento
Posted on: March 17, 2023

Job Description:


The California Prison Industry Authority (CalPIA) is seeking to hire student assistants in Technical Support & IT Procurement. Under the close supervision of the Help Desk Manager (Information Technology Supervisor II), incumbents will learn to perform routine support tasks and follow well-defined procedures in the Business Technology Management, Client Services, and Software Engineering domains.


Conditions of


This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant positing should inform their supervisor in writing and provide at least a week's notice.


Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.

To view our current affiliation list please paste the following URL into your browser:

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Computer Information Systems, Computer Engineering, Computer Science, Management Information Systems, and Software Engineering

Work Schedule

Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Minimum Qualifications

  • Must be able to work in a team environment.
  • Must be physically able to lift up to 25 lbs. Duties and Responsibilities
    • Install or repair hardware, or peripheral equipment.
    • Deploy desktop images.
    • Manage client technology asset inventories.
    • Perform user account management.
    • Resolve and respond to client incidents or requests.
    • Configure software programs.
    • Perform end-of-life asset management.
    • Troubleshoot, track, and conduct root cause analysis of system / database / operational issues utilizing standard procedures until resolved or escalated.
    • Analyze information and evaluate results to choose the best solution and solve problems.
    • Receive IT assets, validate assets against purchase invoice and complete IT
      assets stock received reports.
    • Perform data entry, import and export activities.
    • Troubleshoot software issues to identify causes of IT system failures and service interruptions using monitors, logs, user input, debugging processes, etc., to restore normal operations.

      Physical Requirements

      Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

      Must be physically able to lift up to 25 lbs.

      Working Conditions

      Work is performed in an office environment.

      Application Instructions

      Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.

      Apply by: March 22, 2023

Keywords: University Enterprises, Sacramento , Student Assistant - Technical Support & IT Procurement, Other , Sacramento, California

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