Remote Senior Software Support Engineer
Company: First American Financial Corporation
Location: Sacramento
Posted on: January 27, 2023
|
|
Job Description:
Company Summary Join a team that puts its People First! Since
1889, First American (NYSE: FAF) has held an unwavering belief in
its people. They are passionate about what they do, and we are
equally passionate about fostering an environment where all feel
welcome, supported, and empowered to be innovative and reach their
full potential. Our inclusive, people-first culture has earned our
company numerous accolades, including being named to the Fortune
100 Best Companies to Work For - list for seven consecutive years.
We have also earned awards as a best place to work for women,
diversity and LGBTQ+ employees, and have been included on more than
50 regional best places to work lists. First American will always
strive to be a great place to work, for all. For more information,
please visit www.careers.firstam.com. Job Summary We are looking
for full stack expert .NET Software Support Engineer with strong
development background that are always learning, supporting our
business applications, and adapting to the ever-evolving technical
landscape.
Essential Functions:
Ability to understand code and to write your own for automation
tasks
Experience with handling and supporting live production
incidents.
Excellent application debugging and infrastructure troubleshooting
skills.
Collaborate with development and operations team to ensure
availability and reliability of the application and
infrastructure.
Serve as an escalation point for other Systems Administrators,
Engineers, and other technology teams in the resolution of server
and system problems.
Monitor application performance and make recommendations to improve
overall application proficiency.
Investigate and resolve production issues with application and
environment.
Deep dive and conduct root cause analysis of application problems
and provide resolution in a timely manner
Contribute to process improvements with an automation focus
Fine tune existing or develop new custom internal tools for
application monitoring.
Triage, prioritize, and resolve or escalate inbound support cases
in timely manner.
Contribute to knowledge base to disseminate product knowledge
throughout the company.
Participate in weekend on-call rotation for production support.
Strong written and verbal communication skills
Constantly updating personal technical and business knowledge and
skills and mentoring others to increase the knowledge and skills of
the team
Strong organizational and Project Management skills
Requirements:
Requires Bachelor's degree in computer science.
5+ years of hand-on experience in application and technical support
role in live production environment.
Experience developing and supporting web-based, web services, and
database driven applications
Experience in API management tools like Akana, Mashery, Apigee
Experience in monitoring infrastructure performance using standard
performance monitoring tools (Perfmon, ProcDum, DebugDiag, JMeter,
JCconsole, etc.)
Experience in working with AWS stack.
Experience with automation using PowerShell, Python scripting or
similar technologies.
Strong customer service and communication skills
Extensive experience with Splunk or similar log monitoring
tools
Experience with monitoring tool development (Java /JavaScript
framework/Elastic /log stash /Kibana)
Experience with AppDynamics and CloudWatch or similar APM
monitoring (New Relic, DynaTrace, etc.)
Preferred experience with Microsoft Technologies C# .Net 4.5 or
above, SQL Server 2016
Pay Range:
Min $87,900 - Mid $135,300 annually
This hiring range is a good faith and reasonable estimate of the
salary range of possible compensation at the time of the posting,
and is subject to change. The actual compensation offered will be
determined by various factors, which may include a candidate's
education, training, experience, and geographic location.
#techreferral
#LI-JC2
#TCORPIT
First American invests in its employees' development and
well-being, empowers them to provide superior customer service and
encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion. We are an
equal opportunity employer. Based on eligibility, First American
offers a comprehensive benefits package including medical, dental,
vision, 401k, PTO/paid sick leave and other great benefits like an
employee stock purchase plan.
Keywords: First American Financial Corporation, Sacramento , Remote Senior Software Support Engineer, Other , Sacramento, California
Click
here to apply!
|