Mgr - Digital Delivery
Company: Golden1 Credit Union
Location: Sacramento
Posted on: January 27, 2023
Job Description:
TITLE: MANAGER - DIGITAL DELIVERY STATUS: EXEMPT DEPARTMENT:
IT-DIGITAL PLATFORMS ADMIN DATE: 11/2022 REPORTS TO: VP - IT
DIGITAL PLATFORMS JOB CODE: 11301 GRADE: 28S PAY SCALE: $135,800.00
- $162,900.00 Annually GENERAL DESCRIPTION: This position is
responsible for leading and managing the development and testing of
the credit union's online and mobile banking systems. This position
must be able to manage projects from concept to production and have
the capacity to work with and influence diverse functional lines of
business and technology groups. Responsibilities include budgeting
and forecasting, managing contracts and service-level agreements
with vendors, and serving as the subject matter expert for online
and mobile banking and associated products. TASKS, DUTIES,
FUNCTIONS:
- Work with the Digital Channel Delivery team to develop and
implement approved product roadmaps and internal and member
communications related to the development of the credit union's
online and mobile banking channels. Requires understanding of
product usage along with refinement of existing features based on
market research, key insights, data, trends, case studies, and
competitive research.
- Manage product development, testing, and product rollout
activities for the online and mobile banking channels.
- Manage vendor relationships, contract negotiations, renewals,
and service level agreements.
- Consult with credit union personnel to determine business,
functional and technical requirements for specified
applications.
- Coordinate the development of all approved business and
functional specifications for specified applications.
- Manage and oversee staff, including providing escalation
support for the development of assigned channels and other
technology solutions utilized in the enterprise.
- Foster a positive and engaging work environment for each team
member by promoting skill development, coaching for improvement and
growth, inspiring others through your words and actions, ensuring
positive employee morale throughout Golden 1, and embracing our
mission, vision, and core values.
- Collaborate with other business units to create and review
product support materials (i.e., FAQs, product demos, web content,
brochures, etc.).
- Provide product documentation and training and serve as the
subject matter expert for the credit union's digital banking and
web application channels.
- Work with internal resources to prepare project requirements
and coordinate post-implementation support turnover of new
initiatives, upgrades, and projects.
- Coordinate the activities of staff for analyzing and tracking
planned changes to the online and mobile banking channels as well
as working with the Quality Assurance team to provide quality
assurance testing, including preparing use-case scenarios,
validation, and test scripts.
- Conduct routine reviews of system functionality to ensure
awareness of potential changes due to outside influences, such as
browser updates, new versions of client operating systems and
industry-related security enhancements.
- Develop and maintain department procedures to comply with
internal credit union policies and external regulations.
- Maintain a thorough understanding of state and federal laws and
regulations related to credit union compliance including bank
secrecy and anti-money laundering laws appropriate to the
position.
- Maintain a thorough understanding of state and federal laws and
regulations related to the online and mobile banking channels.
- Maintain knowledge of industry best practices, security
standards, and current technologies appropriate to the systems
being managed.
- Perform other jobs as assigned. PHYSICAL SKILLS, ABILITIES, AND
EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
- Effective oral and written communication skills required to
interact with credit union staff, management, vendors, and
members.
- Must possess sufficient manual dexterity to skillfully operate
an on-line computer terminal and other standard office equipment,
such as financial calculators, personal computer, facsimile
machine, and telephone. ORGANIZATIONAL CONTACTS &
RELATIONSHIPS:
- INTERNAL: All levels of staff and management.
- EXTERNAL: Vendors, members, sales personnel, and peers at other
financial institutions QUALIFICATIONS:
- EDUCATION: Bachelor's degree in Business, Management,
Technology, or related field of study. Equivalent work experience
may be considered.
- EXPERIENCE:
- Minimum seven years of experience managing production systems
in an enterprise environment, with three or more years of
experience managing online and/or mobile banking systems.
- Basic technical understanding of interconnected delivery
channels, such as online and mobile banking solutions, mainframe,
or core host systems, etc.
- Three or more years directly supervising employees is
required.
- KNOWLEDGE/SKILLS:
-
- Knowledge of existing credit union products, services, and
overall operational guidelines.
- Strong knowledge products and services, especially as it
relates to various delivery channels.
-
- Demonstrated expertise in troubleshooting complex systems.
- Solid analytical, critical, and creative problem-solving skills
with a deep understanding of electronic delivery channels and how
to utilize them to meet business goals is required.
- Proven success working in a fast-paced environment with
shifting priorities while managing tactical and strategic
deliverables, and ability to concurrently manage multiple
deliverables at once.
- Excellent oral communication, presentation, and writing skills
to interact with credit union vendors, staff and management.
- Strong leadership and management skills.
- Highly motivated strategic thinker with strong technical
background.
- Demonstrate deep knowledge of mobile devices and their specific
design constraints and opportunities.
-
- Ability to analyze product performance and recommend
improvements.
- Results-oriented with a proven ability to influence
cross-functional teams that do not directly report to you.
- Good understanding of customer-focused design and usability
principles.
- Strong PC skills, including proficiency using MS Project
software. PHYSICAL REQUIREMENTS:
- Prolonged sitting throughout the workday with occasional
mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing will
be provided if needed.
- Occasional movements throughout the department daily to
interact with staff, accomplish tasks, etc.
- Must be able to work under tight deadlines; may require
unusually long work hours to accomplish tasks.
- Prolonged operation of a personal computer, which includes
typing, operating a mouse and reading information on the
monitor.
- Carry and respond to smartphone 24/7 to support the credit
union's digital banking and web applications.
- May be able to diagnose remotely and occasionally or may need
to travel to site to correct problem either by car or public
conveyance.
- Minimal travel throughout the United States to increase
knowledge and skills in relevant disciplines by car or public
conveyance.
- Moderate travel locally by car or public conveyance to resolve
issues and attend meetings. LICENSES/CERTIFICATIONS: None REV.
12/28/2022
Keywords: Golden1 Credit Union, Sacramento , Mgr - Digital Delivery, Other , Sacramento, California
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