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Mgr - Digital Delivery

Company: Golden1 Credit Union
Location: Sacramento
Posted on: January 27, 2023

Job Description:

TITLE: MANAGER - DIGITAL DELIVERY STATUS: EXEMPT DEPARTMENT: IT-DIGITAL PLATFORMS ADMIN DATE: 11/2022 REPORTS TO: VP - IT DIGITAL PLATFORMS JOB CODE: 11301 GRADE: 28S PAY SCALE: $135,800.00 - $162,900.00 Annually GENERAL DESCRIPTION: This position is responsible for leading and managing the development and testing of the credit union's online and mobile banking systems. This position must be able to manage projects from concept to production and have the capacity to work with and influence diverse functional lines of business and technology groups. Responsibilities include budgeting and forecasting, managing contracts and service-level agreements with vendors, and serving as the subject matter expert for online and mobile banking and associated products. TASKS, DUTIES, FUNCTIONS:

  • Work with the Digital Channel Delivery team to develop and implement approved product roadmaps and internal and member communications related to the development of the credit union's online and mobile banking channels. Requires understanding of product usage along with refinement of existing features based on market research, key insights, data, trends, case studies, and competitive research.
  • Manage product development, testing, and product rollout activities for the online and mobile banking channels.
  • Manage vendor relationships, contract negotiations, renewals, and service level agreements.
  • Consult with credit union personnel to determine business, functional and technical requirements for specified applications.
  • Coordinate the development of all approved business and functional specifications for specified applications.
  • Manage and oversee staff, including providing escalation support for the development of assigned channels and other technology solutions utilized in the enterprise.
  • Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
  • Collaborate with other business units to create and review product support materials (i.e., FAQs, product demos, web content, brochures, etc.).
  • Provide product documentation and training and serve as the subject matter expert for the credit union's digital banking and web application channels.
  • Work with internal resources to prepare project requirements and coordinate post-implementation support turnover of new initiatives, upgrades, and projects.
  • Coordinate the activities of staff for analyzing and tracking planned changes to the online and mobile banking channels as well as working with the Quality Assurance team to provide quality assurance testing, including preparing use-case scenarios, validation, and test scripts.
  • Conduct routine reviews of system functionality to ensure awareness of potential changes due to outside influences, such as browser updates, new versions of client operating systems and industry-related security enhancements.
  • Develop and maintain department procedures to comply with internal credit union policies and external regulations.
  • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
  • Maintain a thorough understanding of state and federal laws and regulations related to the online and mobile banking channels.
  • Maintain knowledge of industry best practices, security standards, and current technologies appropriate to the systems being managed.
  • Perform other jobs as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
  • Effective oral and written communication skills required to interact with credit union staff, management, vendors, and members.
  • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
  • INTERNAL: All levels of staff and management.
  • EXTERNAL: Vendors, members, sales personnel, and peers at other financial institutions QUALIFICATIONS:
  • EDUCATION: Bachelor's degree in Business, Management, Technology, or related field of study. Equivalent work experience may be considered.
  • EXPERIENCE:
  • Minimum seven years of experience managing production systems in an enterprise environment, with three or more years of experience managing online and/or mobile banking systems.
  • Basic technical understanding of interconnected delivery channels, such as online and mobile banking solutions, mainframe, or core host systems, etc.
  • Three or more years directly supervising employees is required.
  • KNOWLEDGE/SKILLS:
      • Knowledge of existing credit union products, services, and overall operational guidelines.
      • Strong knowledge products and services, especially as it relates to various delivery channels.
          • Demonstrated expertise in troubleshooting complex systems.
          • Solid analytical, critical, and creative problem-solving skills with a deep understanding of electronic delivery channels and how to utilize them to meet business goals is required.
          • Proven success working in a fast-paced environment with shifting priorities while managing tactical and strategic deliverables, and ability to concurrently manage multiple deliverables at once.
          • Excellent oral communication, presentation, and writing skills to interact with credit union vendors, staff and management.
          • Strong leadership and management skills.
          • Highly motivated strategic thinker with strong technical background.
          • Demonstrate deep knowledge of mobile devices and their specific design constraints and opportunities.
              • Ability to analyze product performance and recommend improvements.
              • Results-oriented with a proven ability to influence cross-functional teams that do not directly report to you.
              • Good understanding of customer-focused design and usability principles.
              • Strong PC skills, including proficiency using MS Project software. PHYSICAL REQUIREMENTS:
              • Prolonged sitting throughout the workday with occasional mobility required.
              • Corrected vision within the normal range.
              • Hearing within normal range. A device to enhance hearing will be provided if needed.
              • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
              • Must be able to work under tight deadlines; may require unusually long work hours to accomplish tasks.
              • Prolonged operation of a personal computer, which includes typing, operating a mouse and reading information on the monitor.
              • Carry and respond to smartphone 24/7 to support the credit union's digital banking and web applications.
              • May be able to diagnose remotely and occasionally or may need to travel to site to correct problem either by car or public conveyance.
              • Minimal travel throughout the United States to increase knowledge and skills in relevant disciplines by car or public conveyance.
              • Moderate travel locally by car or public conveyance to resolve issues and attend meetings. LICENSES/CERTIFICATIONS: None REV. 12/28/2022

Keywords: Golden1 Credit Union, Sacramento , Mgr - Digital Delivery, Other , Sacramento, California

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