(USA) Lead Guide - Bonobos
Company: Bonobos
Location: Sacramento
Posted on: January 26, 2023
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Job Description:
Position Summary...What you'll do...Provides leadership to
Guides by daily coaching; delivering exceptional customer service
experiences and examples; effective communication; delivering a
positive atmosphere that is productive, professional and
pleasant.Creates an exceptional enhanced shopping experience by
engaging the customer with the ultimate love for style, passion for
quality and insistence on providing top-tier service; fully
understanding and appreciating the importance of the customer's
expectations; and lifting the experience by creating innovative
ways to ensure the customer has the best shopping experience
possible.Implements and models customer service standards by
ensuring unbeatable excellence in Bonobos standards; exemplifying
an in-depth knowledge of the Bonobos product and brand;
understanding unique needs of customers; creating an environment to
set excellent customer service expectations that are aligned with
customer needs and expectations and company goals.Assists customers
with a Bonobos one-on-one appointment based experience which offers
customers both an alternative and complementary service to the
web-driven model, not the traditional retail experience.Creates
long-term customer relationships by providing a personalized
shopping experience; executing a digital client book driven by
personal relationships that includes many aspects of the client's
life including occupation, family and most important FIT
(preferences on what the customer likes to wear and how they feel
in the clothing); understanding completely how to meet the client
needs and aspirations; and reviewing the customer shopping history
to provide current and future recommendations.Develops client
experience strategies and plans in-store initiatives to drive
product engagement, customer experience, brand loyalty, conversion
and sales by driving NPS (Net Promoter Score) culture and
participating in community events.Manages and plans the execution
and implementation of in-store visual merchandising by creating
displays on the sales floor; ensuring a seamless seasonal flip or
change of merchandise; providing product knowledge to teach Guides;
and ensuring merchandise is appealing and easy to access.Provides
and supports the implementation of business solutions by building
relationships and partnerships with key stakeholders; identifying
business needs; determining and carrying out necessary processes
and practices; monitoring progress and results; recognizing and
capitalizing on improvement opportunities; and adapting to
competing demands, organizational changes, and new
responsibilities.Models compliance with company policies and
procedures and supports company standards of ethics and integrity
by incorporating these into the development and implementation of
business plans; using the Open Door Policy; and demonstrating and
assisting others with how to apply these in executing business
processes and practices.Demonstrates up-to-date expertise and
applies this to the development, execution, and improvement of
action plans by providing expert advice and guidance to others in
the application of information and best practices; supporting and
aligning efforts to meet customer and business needs; and building
commitment for perspectives and rationales.Live our ValuesCulture
Champion Models the Walmart values to foster our culture; holds
oneself accountable; and supports Walmarts commitment to
communities, social justice, corporate social responsibility, and
sustainability; maintains and promotes the highest standards of
integrity, ethics and compliance.Servant Leadership Is consistently
humble, self-aware, honest, and transparent.Embrace ChangeCuriosity
& Courage Demonstrates curiosity and a growth mindset; supports
innovation and intelligent risk-taking; and exhibits resilience in
the face of setbacks.Digital Transformation & Change Implements and
supports continuous improvements and willingly embraces new digital
tools and ways of working.Deliver for the CustomerCustomer Focus
Delivers results while putting the customer first and applying an
omnimerchant mindset and the EDLP and EDLC business models to all
plans.Strategic Thinking Adopts a broad perspective that considers
data, analytics, customer insights, and different parts of the
business when making plans.Focus on our AssociatesDiversity, Equity
& Inclusion Embraces diversity in all its forms and actively
supports diversity of ideas and perspectives, as well as diversity
goal programs.Collaboration & Influence Builds strong and trusting
relationships with team members and business partners; works
collaboratively to achieve objectives; communicates withimpact to a
range of audiences; and demonstrates energy and positivity for own
work.Talent Management Contributes to an environment allowing
everyone to bring their best selves to work, demonstrates
engagement and commitment to the team, and recognizes
otherscontributions and accomplishments.At Walmart, we offer
competitive pay as well as performance-based incentive awards and
other great benefits for a happier mind, body, and wallet. Health
benefits include medical, vision and dental coverage. Financial
benefits include 401(k), stock purchase and company-paid life
insurance. Paid time off benefits include PTO (including sick
leave), parental leave, family care leave, bereavement, jury duty,
and voting. Other benefits include short-term and long-term
disability, company discounts, Military Leave Pay, adoption and
surrogacy expense reimbursement, and more.You will also receive PTO
and/or PPTO that can be used for vacation, sick leave, holidays, or
other purposes. The amount you receive depends on your job
classification and length of employment. It will meet or exceed the
requirements of paid sick leave laws, where applicable. For
information about PTO, see https://one.walmart.com/notices .Live
Better U is a Walmart-paid education benefit program for full-time
and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees,
including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by
Walmart.Eligibility requirements apply to some benefits and may
depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific
plan or program terms. For information about benefits and
eligibility, see One.Walmart at https://bit.ly/3iOOb1J .The hourly
wage range for this position is $11.00-$20.00**The actual hourly
rate will equal or exceed the required minimum wage applicable to
the job location.Additional compensation in the form of premiums
may be paid in amounts ranging from $0.35 per hour to $3.00 per
hour in specific circumstances. Premiums may be based on schedule,
facility, season, or specific work performed. Multiple premiums may
apply if applicable criteria are met.Minimum
Qualifications...Outlined below are the required minimum
qualifications for this position. If none are listed, there are no
minimum qualifications. 2 - 5 years of sales experience in
traditional retail or relevant sales experience
1 year experiencing supervising or leading customer
servicePreferred Qualifications...Outlined below are the optional
preferred qualifications for this position. If none are listed,
there are no preferred qualifications. Primary Location...1715 R
ST. STE C OF BLOCK 2, SACRAMENTO, CA 95811-0000, United States of
America
Keywords: Bonobos, Sacramento , (USA) Lead Guide - Bonobos, Other , Sacramento, California
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