Guest Service Associate
Company: Marriott
Location: Sacramento
Posted on: January 25, 2023
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Job Description:
Job Number 23003182 Job Category Rooms & Guest Services
Operations Location Sheraton Grand Sacramento Hotel, 1230 J Street,
Sacramento, California, United States VIEW ON MAP Schedule
Full-Time Located Remotely? N Relocation? N Position Type
Non-Management JOB SUMMARY Welcome to our family As a world-class
leader in the travel industry, there's no better place to make your
mark. If you have the natural ability to communicate and enjoy
working with others, we welcome you to join our global family.
Here, you will find a place where your personality and ideas are as
appreciated as the work you do. Each day will open your mind to a
world of possibilities, growth opportunities and the chance to meet
people from all corners of the globe. The impact you'll make No
matter whether a guest arrives weary from their travels or excited
for a vacation, you know what to do to make them feel at home. They
will appreciate the pristine lobby, your warm welcome, and your
efficiency in getting them checked in and pointed in the right
direction. When they know you genuinely care about the quality of
their stay, you are operating at a level of excellence. What you'll
do Organize, confirm and process guest check-ins/ check-outs and
adapt for any changes Secure payment, verifying and adjusting
billing as needed Provide guests with room and hotel information,
directions, amenities and local interests Run daily reports,
reviewing to see what needs to be communicated to the next shift's
staff Complete cashier and closing reports, counting the bank at
the end of each shift securely Accept and record wake-up calls,
delivering to the right department Communicate any emergency, lost
item or theft to proper security staff and/or authorities Keep
contingency lists in case of emergency and communicate any
necessary messages Perks you deserve We'll support you in and out
of the workplace by offering: Team-spirited coworkers Encouraging
leadership Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community Discounts on
hotel rooms, gift shop items, food and beverage Recognition
programs What we're looking for A warm, people-oriented demeanor A
team-first attitude A gift for paying attention to the smallest
details This role requires compliance with quality assurance
expectations and standards. You may be required to stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. You're welcomed here Our highest priority is making
you feel as welcome as our guests. We want you to feel comfortable
being yourself and to know you're important to us. You'll make an
impact in your role, and for that, you'll be appreciated and
valued. The pay range for this position is $17.85 to $17.85 per
hour and offers health care benefits, retirement benefits, earned
paid time off and/or sick leave, life insurance, disability
coverage, and other life and work wellness benefits. Benefits may
be subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions. Marriott
International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local law.
When you join the Sheraton family, you become a member of its
global community. We've been a place to gather and connect since
1937. At Sheraton, associates create a sense of belonging in more
than 400 communities around the world. We welcome guests through
engaging experiences and thoughtful service. If you're a team
player who is excited to deliver a meaningful guest experiences, we
encourage you to explore your next career opportunity with
Sheraton.
Keywords: Marriott, Sacramento , Guest Service Associate, Other , Sacramento, California
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