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Salesforce Administrator

Company: Wounded Warrior Project
Location: Sacramento
Posted on: January 24, 2023

Job Description:

Great benefits. Competitive pay. We know these are some of the things people look for in a job.But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

  • A flexible hybrid work schedule (3 days in office, 2 days' work from home)
  • Full medical, dental and vision coverage for both teammates AND family members
  • Competitive pay and performance incentives
  • A fun, mission focused and collaborative team environmentA mission that matters is just the beginning, so if you're ready to get started, we're ready for you.The Wounded Warrior Project (WWP) Salesforce Administrator configures, supports, maintains, and improves the WWP's Customer Relationship Management (CRM) platform. The Salesforce Administrator supports the existing workflows while identifying, developing, and deploying new business processes.
    DUTIES & RESPONSIBILITIES
    • Serve as a system administrator for the Salesforce.com environment with 400+ users.
    • Perform basic administrative functions including user account maintenance, report and dashboard generation, workflow management, and routine task execution Develop reports, dashboards, and processes to continuously monitor data integrity.
    • Provide end user coaching and day-to-day end-user support.
    • Perform data imports, fulfill ad-hoc data requests, data integrity and manipulation tasks, e.g., merging duplicate records and establishing proper ownership of existing accounts and contacts.
    • Configure and maintain basic process automation including automated processes, workflow approval, and email alerts.
    • Configure and maintain solutions, including extending objects, modifying page layouts, and assigning record types.
    • Create and maintain documentation on business processes, use and flow, and training materials
    • Evaluate, scope, and complete new development requests.
    • Serve as liaison for support between teammates vendors, and external development teams.
    • Complete regular internal system audits and prepare for upgrades.
    • Provide recommendations on upgrades to Salesforce regarding new features to implement and defer to enhance efficiency and productivity.
    • Perform other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES
      • Demonstrated ability to assess the impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes.
      • Demonstrated working understanding of Salesforce software with the ability to administer fields and relationships, workflow rules, approval processes, page layouts, security, validation rules, email, and custom buttons and links.
      • Solid configuration and design skills.
      • Demonstrated documentation skills to document processes.
      • Demonstrated ability to implement technology-enabled business solutions for business partners.
      • Demonstrated ability to work effectively as a team member and resolve problems. Work collaboratively within a team setting that is focused on fulfilling WWP's needs and requirements. Ability to influence others to gain consensus on the most effective solutions.
      • Demonstrated ability to analyze information and identify and define problems.
      • Solid verbal and written communications skills. Ability to present technical and non-technical information clearly and concisely to various audiences.
      • Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues.
      • High energy level. Self- starter; willing to take initiative.
      • Solid organizational and time management skills. Ability to work independently.
      • Adaptability and flexibility to changing priorities to meet deadlines.
      • Passionate about technology and solving web-focused problems.
      • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
      • Mission-driven, guided by core values, and a pleasure to work withEXPERIENCERequirements:
        • Threeyears of experience with Customer Relationship Management (CRM) systems administration, development, or implementation.Preferences:
          • Four years of experience maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security.
          • Four years of experience monitoring end-user usage of systems and performing daily administrative and user support tasks.
          • Two years of experience with customer centric processes.
          • Two years of experience working in a SCRUM or Agile environment.EDUCATIONRequirements:
            • Bachelor's degree in Computer Science, Information Systems, or related business field. Equivalent combination of applicable experience, education, training, and certification may be considered in lieu of degree.CERTIFICATIONS & LICENSURERequirements:
              • Certified Salesforce Administrator.WORK ENVIRONMENT/PHYSICAL DEMANDS
                • General office environment, temperature controlled.
                • Up to 5% travel.
                • Sitting for extended periods.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes: Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k) retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave. For Colorado Applicants:The estimated hiring range for this position is between $58,400 - $87,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.For California, New York and Washington Applicants: The estimated hiring range for this position is between $67,160 - $100,740 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
                  *ca-mlWounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note:
                  Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Keywords: Wounded Warrior Project, Sacramento , Salesforce Administrator, Other , Sacramento, California

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