Graduate Student Enrollment and Engagement Specialist (SSP III)
Company: California State University, Sacramento
Location: Sacramento
Posted on: January 23, 2023
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Job Description:
Graduate Student Enrollment and Engagement Specialist (SSP III)
Job No: 512410
Work Type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California,
Probationary, Full Time, Student Services
Working Title: Graduate Student Enrollment and Engagement
Specialist
Classification Title: Student Services Professional III
Posting Details
Priority Application Deadline (Posting will remain open until
filled): Sunday, May 15, 2022 at 11:55 p.m.
Hiring Preference
Not Applicable
Position Summary
Under the general guidance of the Associate Dean for Graduate
Studies, and the direct direction of the Director of Graduate
Studies, the Graduate Student Enrollment and Engagement Specialist
(GSEES) is responsible for coordination, planning, and integration
of numerous variables that impact admissions, registration,
enrollment, and graduate student services. This includes
collaboration with many faculty, staff, and administrators (e.g.,
Academic Chairs, Graduate Coordinators, and Graduate Program
Assistants) to bring together the information and resources needed
to strategically plan and provide academic preparation resources,
graduate application assistance, enrollment projections, and
student support opportunities that meet student admissions,
enrollment, and academic needs. In addition to offering workshops,
planning events, and providing resources to actively support
students' admissions and timely progress to degree, the GSEES
performs a variety of complex and/or sensitive professional student
service work from preadmission to the university through graduate
degree completion. This work includes analysis of needs,
considerable advisement of policy and eligibility requirements and
the use of planning, interviewing, and counseling techniques.
Assignments require the application of a high degree of judgment,
persuasiveness, imagination and professional skills and knowledge
in graduate education, as well as a general understanding of the
interrelationships and need for coordinated action to develop
integrated solutions crossing organizational lines. When
appropriate, the GSEES develops approaches for possible
implementation that meet specific program needs. The purpose of
this work is to assist students in understanding the graduate
admissions process, framing the graduate student lifecycle, making
timely progress toward their degree objectives; to provide learning
experiences that supplement those in the classroom; and to assist
and encourage students to utilize effectively the knowledge, skills
and abilities learned during their university careers. The Graduate
Student Enrollment and Engagement Specialist (GSEES) participates
as a member of the Graduate Studies Enrollment Planning Team
responsible for increasing graduate admissions yield rates,
identifying opportunities to remove administrative barriers from
the admissions and degree services processes, reduce delays in the
culminating experience process, increase timely degree completion
rates, reduce 5-year and 7-year cancellation rates, and provide an
overall positive and engaging graduate student enrollment
experience. The GSEES is expected to take a leadership role in
coordinating the collective work of the Graduate Studies Enrollment
Planning Team. As a member of this team, the GSEES is responsible
for implementing programs (e.g., Prospect+, Grad Hornet Success
Program), collaborating with other student support programs (e.g.,
GPA, Career Center) and using related technologies and tools that
support planning and decision-making and lead to a positive
graduate student enrollment experience.
FLSA: Exempt (not eligible for overtime compensation under the Fair
Labor Standards Act) The position is benefits-eligible.
CSU Classification Salary Range: $4,691 - $6,683 per month
Hiring Range: anticipated hiring salary range of $4,691-$5,340 per
month
Recruitment Type: Regular (probationary)
Time Base: Full-Time
Pay Plan: 12 month
Work Hours: M-F 8a -5p, with other hours as required, which may
include evening and weekend hours during peak periods. Not eligible
for telework. Some travel required.
Department Information
The Office of Graduate Studies, in partnership with the other
colleges and departments at the university, provides leadership for
the advancement of graduate education at Sacramento State. Graduate
Studies supports the development and vibrancy of quality graduate
programs, and serves the scholarly and professional needs of
graduate students at the university and into their careers. Our
work is guided by our core values of excellence, integrity, equity,
and service.
The Graduate Center supports students along the entire process of
the graduate student experience at Sac State; from undergraduates
interested in graduate study to prospective students applying
through graduation and all the steps in between.
Minimum Qualifications
Knowledge and Abilities: The following knowledge and abilities as
well as those listed at the lower levels in the Student Services
Professional series are required for appointment into this
classification. Thorough knowledge of the principles of individual
and group behavior. General knowledge of the principles, practices
and trends of the Student Services field as well as general
knowledge of the policies, procedures and practices of the program
area to which assigned; general knowledge of individual counseling
techniques; general knowledge, or the ability to rapidly acquire
such knowledge, of the organizational procedures and activities of
the specific campus to which the position is assigned. Working
knowledge of student services programs outside the program to which
immediately assigned. Ability to analyze complex situations
accurately and adopt effective courses of action; advise students
individually and in groups on complex student-related matters;
determine appropriate courses of action and proper techniques to
utilize while engaged with individuals in personal interactions of
an argumentative or sensitive nature; interpret and evaluate
descriptions and explanations of problems brought forward by
individuals or student organizations, analyze and define the
problem, draw valid conclusions and project consequences of various
alternative courses of action; carry out a variety of
professionally complex assignments without detailed instructions;
and establish and maintain cooperative working relationships with a
variety of individuals. Experience: Possession of these knowledge
and abilities is typically demonstrated through the equivalent of
three years of progressively responsible professional student
services work experience. One year in the program area to which
assigned may be preferred but is not required. A master's degree in
Counseling, Clinical Psychology, Social Work, or a directly related
field may be substituted for one year of experience. A doctorate
degree and the appropriate internship or clinical training in
counseling or guidance may be substituted for the three years of
experience for positions with a major responsibility for
professional career or personal counseling. Education: Equivalent
to graduation from a four-year college or university in a related
field, including or supplemented by upper division or graduate
course work in counseling techniques, interviewing, and conflict
resolution where such are job-related
Required Qualifications
1. University student services experience (e.g., advising,
admissions, student programming or development) 2. Experience
working with students from various ethnic and socioeconomic
backgrounds 3. Ability to independently prioritize, plan, and
organize work in a fast-paced environment 4. Exceptional
interpersonal skills; including understanding the roles and
responsibilities of others, gauging relationships accordingly,
developing effective and harmonious working relationships in a
diverse community, and maintaining composure and professionalism in
stressful and often challenging situations. 5. Excellent verbal and
written communication skills utilizing multiple modalities and a
demonstrated ability to communicate effectively in a diverse
environment 6. Exceptional time management, project management, and
organizational skills. 7. Ability to provide direct programs and/or
services to a diverse student population 8. Ability to compile,
prepare, write, and review reports 9. Ability to design and
generate tracking and monitoring tools 10. Strong program
assessment skills with the ability to plan and organize the
development of outcomes and execute the process to measure outcomes
11. Proficiency using standard office software packages (e.g.,
Microsoft Office Suite) 12. Familiarity working with school-based
record/data systems/software (example: PeopleSoft) 13. Ability to
understand, interpret, analyze, and apply complex rules,
regulations, and procedures 14. Ability to understand and analyze
the nature of problems presented by constituents, present
solutions, and project the consequences of alternative courses of
action 15. Ability to independently carry out complex assignments
without detailed instructions 16. Experience preparing and
delivering presentations for small and large groups consisting of
students, staff, faculty, and/or administrators. 17. Experience
providing effective and in-depth advising to a widely diverse
population in a public setting, for a wide range of situations and
circumstances; individually as well as in small and large group
settings. 18. Demonstrated ability to serve in a leadership role.
19. Experience providing lead work direction to plan, coordinate,
and initiate actions necessary to implement administrative or group
decisions or recommendations. 20. Demonstrated ability to act
independently and effectively to resolve student issues and/or
concerns. 21. Experience analyzing and defining complex
organizational, policy or procedural problems. 22. Experience
collecting and evaluating data, drawing valid conclusions, and
predicting consequences of various alternative courses of action.
23. Demonstrated ability to independently plan, coordinate and
implement solutions, effectively prioritize workload, provide
timely and thorough follow-up, and meet priority deadlines. 24.
Knowledge of cyclical student service areas' process milestones;
such as admissions, enrollment and graduate degree services
timelines, financial aid deadlines, student financial services due
dates, graduate advising peak periods, and curriculum cycles and
deadlines. Special Conditions of Employment: 25. Required to be
appointed into the position and/or perform the duties of the
position: 26. Occasional travel may be required
Preferred Qualifications
27. Experience working with students considered to be "at promise"
28. Master's degree in Educational Leadership, College Student
Personnel, Educational Counseling, or related field 29. Experience
with or a general understanding of program coordination 30.
Experience using a Customer Resource Management (CRM) system or
possessing a general understanding of the CRM concepts 31.
Experience using a Common Management System or Student Information
System (such as PeopleSoft/ Oracle) and Imaging and/or Document
Management Systems (such as OnBase). 32. Advanced experiences in
Microsoft Excel. 33. Experience working with students returning to
an educational setting or engaged in study at the graduate level
34. Knowledge of Graduate Education in the California State
University system 35. Understanding of Sacramento State program and
degree requirements. 36. Ability to accommodate a flexible work
schedule that may include occasional evening or weekend work
hours
Required Licenses/Certifications
N/A
Documents Needed to Apply
Resume; cover letter; Statement on Contributions to Diversity,
Equity, and Inclusion; Statement of Student Support.
Failure to upload these documents to the online application may
result in disqualification.
Instructions for Statement on Contributions to Diversity, Equity,
and Inclusion: Statement on your contributions to equity,
diversity, and inclusion, including information about your
understanding of these topics, your record of activities to date,
and your specific plans and goals for advancing equity, inclusion,
and a sense of belonging. Please review the Sacramento State
Inclusive Excellence Statement. Link to:
Instructions for Statement of Student Support: This is similar to a
statement of teaching philosophy; a statement of student support is
needed for student support professionals to demonstrate their
philosophy or approach to processes for student services.
About Sac State
is located in the heart of California's capital city, five miles
from State Capitol. The lush, 300-acre campus is situated along the
American River, close to numerous bike trails and other
recreational areas. Sacramento, also known as the "Farm-to-Fork
Capital," is one of the most ethnically diverse and livable cities
in the country, with a population of half of a million. Sacramento
State's 31,000 students come not only from the Greater Sacramento
Region, but also from across the state, country, and world. Our
1800 faculty and 1,500 staff are committed to meeting our mission:
"As California's capital university, we transform lives by
preparing students for leadership, service, and success. Sacramento
State will be a recognized leader in education, innovation, and
engagement." As the regional hub of higher education, Sac State is
dedicated to student success, diversity, equity and inclusion,
community engagement, philanthropy, and campus safety.
As evidenced by the values embedded in our , Sacramento State is
committed to creating an inclusive environment where all faculty,
staff, students, and guests are welcome and valued. Our commitment
is more than simply ensuring that our campus is free from bias and
discrimination, but is one devoted to celebrating many diverse
identities, life experiences, and perspectives that enrich our
community, teaching and learning.
To learn more about why you should join the Hornet Family, please
visit the ? page.
Background Check Disclaimer
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with California State University, Sacramento. Failure to
satisfactorily complete the background check may affect the
application status of applicants or continued employment of current
California State University, Sacramento employees who apply for the
position.
COVID-19 Vaccine Certification Information:
CSU requires faculty, staff, and students who are accessing campus
facilities to be immunized against COVID-19 or declare a medical or
religious exemption from doing so. Any candidates advanced in a
currently open search process should be prepared to comply with
this requirement. The systemwide policy can be found at
https://calstate.policystat.com/policy/9779821/latest/ and
questions may be sent to hr-empservices@csus.edu
Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State
of California Employer. As such, the University requires all
employees (up)on date of hire to reside in the State of
California.
As of January 1, 2022 the prohibits the hiring of employees to
perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative
Action/Equal Opportunity Employer and has a strong institutional
commitment to the principle of diversity in all areas. We consider
qualified applicants for employment without regard to race, color,
religion, national origin, age, sex, gender identity/expression,
sexual orientation, pregnancy, genetic information, medical
condition, marital status, veteran status, or disability.
Sacramento State hires only those individuals who are lawfully
authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to
provide reasonable accommodations for qualified persons with
disabilities who are employees or applicants for employment. If you
need a disability related reasonable accommodation as part of the
application and/or interviewing process, visit .
The University is committed to creating an education and working
environment free from discrimination, sexual harassment, sexual
violence, domestic violence, dating violence, and stalking. For
more information on mandatory training for new employees, visit
.
Jeanne Clery Disclosure of Campus Security Policy and Crime
Statistics Act and Campus Fire Safety Right-To-know Act
Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy
and Campus Crime Statistics Act, the current Annual Security Report
(ASR) is available for viewing at .
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and sexual assault prevention information, and
drug and alcohol prevention programming. The ASR also contains
statistics of Clery Act crimes for Sacramento State for the last
three (3) calendar years. Paper copies are available upon request
at the Police Service Center located in the University Union.
Eligibility Verification
Selected candidate must furnish proof of eligibility to work in the
U.S.. California State University, Sacramento is a sponsoring
agency (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an
interview unless required by collective bargaining agreement.
Conflict of Interest: The duties of this position include
participation in decisions that may have a material financial
benefit to the incumbent. Therefore, the selected candidate will be
required to file Conflict of Interest Form 700: Statement of
Economic Interest when they first occupy the position, an on an
annual basis, complete ethics training within 6 months of
appointment, and attend this training every other year
thereafter.
Advertised: April 28, 2022 (1:55 PM)
Applications Closes: Open Until Filled
To apply, visit
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Keywords: California State University, Sacramento, Sacramento , Graduate Student Enrollment and Engagement Specialist (SSP III), Other , Sacramento, California
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