Shift Lead Credentialed
Company: Banfield Pet Hospital
Location: Sacramento
Posted on: January 23, 2023
Job Description:
Compensation Use OnlyFinal Job TitleFunction / Family Business
UnitThe Five PrinciplesShift Lead VTService Operations (Pet),
Hospital Operations(Pet) BanfieldIs this new or an update to a
current role?Practice Manager
HospitalClassificationNewB4N/ANonExemptHospital Hospital 10/5/20Job
DescriptionFinal Job LevelAVP Target FLSACompleted by name? Line
Manager Title TeamPosition Cost Ctr LM Cost Center DateQualityThe
consumer is our boss, quality is our work and value for money is
our goal.ResponsibilityAs individuals, we demand total
responsibility from ourselves; as associates, we support the
responsibility of others.MutualityA mutual benefit is a shared
benefit; a shared benefit will endure.EfficiencyWe use resources to
the full, waste nothing and do only what we can do best.FreedomWe
need freedom to shape our future; we need profit to remain free.Job
Purpose/OverviewAnswer why this job is in the organization; Why
this job exists (2 or 3 sentences maximum).Perform the duties of a
veterinary technician as well as provide continuity and operational
support across all shifts, ensuring that the hospital always has
leadership onsite to support associates and clients. Will help
coordinate and guide the paraprofessional staff and support
hospital leadership in maximizing the productivity and
profitability of the hospital. This position will work with the
Practice Manager and/or Chief of Staff (COS) to help ensure
effective communication with clients, associates, Field Leadership,
Central Team Support, and PetSmart.Key ResponsibilitiesPlease list
themost important and relevantresponsibilitiesLive and exemplify
the Five Principles of Mars, Inc. within self and team.Perform the
duties of a veterinary technician and/or CSC, which may include the
following:Actively recruit new clients by promoting hospital
services, Optimum Wellness Plans, preventative care and pethealth
needs.Manage routing the flow of clients and pets to ensure
superior client care and maximum productivity of theveterinary
medical team.Provide professional, efficient and exceptional
service at all times. This includes encouraging hospital
visits,welcoming clients and pets, ensuring that they are
comfortable in the hospital, educating them about their pet's
health, performing or preparing procedures that do not require
veterinarian assistance, completing preparatory work for other
procedures, and monitoring hospitalized or surgical pets.Assist
incoming clients by completing the required documentation, entering
all pet information and history in the computer, utilizing proper
collars and tags for identification, and ensuring prompt
service.Assist outgoing clients by providing all necessary
instructions, information and invoices, dispensing prescription
items per the veterinarian's instructions, selling retail products
and scheduling future appointments.Manage the finances by
maintaining accurate balances and utilizing proper opening and
closing procedures.Act as the extra eyes, ears and hands for the
veterinarian to ensure the best quality pet care and to maximize
theveterinarian's productivity and communicate with the other
associates to maintain the flow of patients.Obtain relevant
information and history from clients and maintain proper and
complete medical charts.ShiftLead VT.docx AN (B4-X) 10/5/20Job
Description
- Ensure the safety of pets, clients and associates by utilizing
safe restraining techniques, following standard protocols, and
maintaining clean, sterile and organized treatment areas, exam
rooms and labs.
- Assist with surgery as applicable.
- Train and mentor new paraprofessional associates.
- Quality check medical records, go home medications, regulatory
documentations, hospital cleanliness, andtimeliness of doctors
seeing exam room patients.
- Utilize technical skills to the fullest, within state practice
acts regarding the duties of credentialed veterinarytechnicians.
Conduct administrative functions as necessary.Leadership
Responsibilities:
- Assist Practice Manager in developing an efficient, productive
hospital team that provides the highest quality careand service to
the most pets and clients, following all Banfield protocols and
practices, as well as all local, stateand federal laws, focusing
the team to achieve practice priorities while building our culture
and brand.
- Support Practice Manager in hospital labor management
- May assist Practice Manager in the selection, training, and
day-to-day supervision of the paraprofessional team
- Assist Practice Manager in creating an environment where a team
can deliver quality, efficient and effectiveveterinary care to
pets.
- Provide effective communication between associates, clients,
hospital leadership and Central Team Support.
- Ensure all hospital associates adhere to Banfield dress and
grooming guidelines.
- Prepare whole team on cases scheduled for the day, assist with
any transfers of cases from day before or externalreferrals to
provide continuity of care, triage the treatment board.
- Assist Practice Manager in identifying potential bottlenecks
and formulating solutions to remove barriers inmedical operations
that would impede the doctors in providing world class preventive
care and client service.
- Confer with field leadership and assist with client resolution
decisions, invoice adjustments and client
experienceexceptions.
- Address broken equipment issues and assist in inventory
management.Other job duties as assigned.Context and ScopeComplete
how the job gets done and the way it operates (i.e., who do they
work with, how do they influence, how does the work get done)The
ratio of time spent on leadership duties and paraprofessional
responsibilities will vary depending on the hospital needs; the
Shift Lead VT must use good judgment in prioritizing their duties
on any given day, ensuring hospital productivity. On average, the
ratio is expected to be about 20% leadership duties (primarily when
the Practice Manager and/or Chief of Staff are not present) and 80%
paraprofessional dutiesRelevant Quantitative and Budget
InformationFinancialClick or tap here to enter text.OtherClick here
to enter text.Job Specifications/QualificationsState the minimum
education, knowledge, skills and experience this position
requires.Please distinguish any preferred qualifications.Note: May
differ from the current job holders own skills and experience.1.
Education & Professional QualificationRequiredType of
Degree:Veterinary technician certification or licensure required
(CVT, RVT, LVT, and LVMT)Field of
Study:VeterinaryPreferredAssociates or Bachelorsdegree from an AVMA
accredited veterinary technology program.ShiftLead VT.docx AN
(B4-X) 10/5/20Job Description2. Knowledge/ExperienceYears of
Experience Required:2In what area: Veterinary profession,
healthcare, service industry PreferredSix months Banfield
experience.Required Must be able to perform all required skills of
AVMA accredited veterinary technology programs at a level in which
to aid in the efficiency of the practice.Preferred Prior
supervisory experiencePreferred Medical background with medical
terminology training. Number of Direct Reports:0Levels of Direct
Reports(i.e., T2, T3, P1, B4, etc.):NATotal Team Size:
NAFunctional/Technical Skills ApproachabilityCustomer FocusPeer
Relationships Priority Setting Motivating Others(Search Fetch for
MLC Capability Framework for definitions)Key Functional
Competencies & Technical Skills (3-5)Standing
AloneDelegationDriving for ResultsConflict ManagementClick or tap
here to enter text.Other Relevant Information About the JobDelivers
Consistent ResultsCreates Collaborative RelationshipsDevelops
Talent Engages AssociatesPractices Breakthrough Thinking Navigates
Complex ChallengesType, Level of Role, Competencies(People or
Functional/Technical Leadership)Individual ContributorPeople
LeaderSenior Leader or Manager of ManagersIf People Leader or
Senior LeaderComplete how the job gets done and the way it
operatesKey Supporting Competencies (4-6)(Note: competencies
selected should be job related)ShiftLead VT.docx AN (B4-X)
10/5/20Job DescriptionRoles on your team you'd consider a peer (job
title vs. name):Shift LeadLeadership:Is this position responsible
for providing training/support to new members of the team?YesIs
this position responsible for ongoing mentorship/coaching of other
members of the team?YesImpact:This position is responsible
for:Quality of tasks/service providedThis positions impactis:Their
own jobIf Other, please explain:Click or tap here to enter
text.Communication & Interpersonal Skills:The primary type of
communication required for success in this role
is:InformativeToward which roles?Hospital TeamIs there significant
communication outside VHG or Mars?NoIf so, please explain:Click or
tap here to enter text.Which roles will this one interact with
regularly?Practice Manager, Veterinary Assistant/Technician, Client
Service CoordinatorTravel:Will there be notable travel in this
position?NoPercent of time:0%Ability to be confident around pets
(i.e., dogs, cats, birds, reptiles, ect.)Client needs and work
volume may often require more than 40 hours per week to complete
essential duties of this job. This position often requires working
weekends and eveningsNoise level in the work environment is
moderately high.Ability to carry out instructions furnished in
written, oral, or diagram form and to solve problems involving
several variables.Ability to stand, walk, stoop, kneel, crouch, and
climb as well as manipulate (lift, carry, move) up to 50
pounds.Requires good hand-eye coordination, arm-hand-finger
dexterity with the ability to grasp, and visual acuity to use a
keyboard and operate necessary equipment.Associate is routinely
exposed to a variety of pets that may bite or scratch, and on
occasion, exposed to anesthesia, radiation, biological hazards and
medication/controlled substances.WE ARE A DRUG-FREE, SMOKE-FREE,
EQUAL OPPORTUNITY EMPLOYER.Company Policy, Federal and State Laws
Forbid Discrimination Because of Age, Color, Race, Religion, Sex,
Disability, Sexual Orientation or National Origin.Special Working
ConditionsComplete how the job gets done and the way it
operatesShiftLead VT.docx AN (B4-X) 10/5/20
Keywords: Banfield Pet Hospital, Sacramento , Shift Lead Credentialed, Other , Sacramento, California
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