Shift Lead Credentialed

Company: Banfield Pet Hospital
Location: Sacramento
Posted on: January 23, 2023

Job Description:

Compensation Use OnlyFinal Job TitleFunction / Family Business UnitThe Five PrinciplesShift Lead VTService Operations (Pet), Hospital Operations(Pet) BanfieldIs this new or an update to a current role?Practice Manager HospitalClassificationNewB4N/ANonExemptHospital Hospital 10/5/20Job DescriptionFinal Job LevelAVP Target FLSACompleted by name? Line Manager Title TeamPosition Cost Ctr LM Cost Center DateQualityThe consumer is our boss, quality is our work and value for money is our goal.ResponsibilityAs individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.MutualityA mutual benefit is a shared benefit; a shared benefit will endure.EfficiencyWe use resources to the full, waste nothing and do only what we can do best.FreedomWe need freedom to shape our future; we need profit to remain free.Job Purpose/OverviewAnswer why this job is in the organization; Why this job exists (2 or 3 sentences maximum).Perform the duties of a veterinary technician as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. Will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.Key ResponsibilitiesPlease list themost important and relevantresponsibilitiesLive and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a veterinary technician and/or CSC, which may include the following:Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pethealth needs.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of theveterinary medical team.Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits,welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize theveterinarian's productivity and communicate with the other associates to maintain the flow of patients.Obtain relevant information and history from clients and maintain proper and complete medical charts.ShiftLead VT.docx AN (B4-X) 10/5/20Job Description

• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, andtimeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinarytechnicians. Conduct administrative functions as necessary.Leadership Responsibilities:
  • Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality careand service to the most pets and clients, following all Banfield protocols and practices, as well as all local, stateand federal laws, focusing the team to achieve practice priorities while building our culture and brand.
  • Support Practice Manager in hospital labor management
  • May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team
  • Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effectiveveterinary care to pets.
  • Provide effective communication between associates, clients, hospital leadership and Central Team Support.
  • Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
  • Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or externalreferrals to provide continuity of care, triage the treatment board.
  • Assist Practice Manager in identifying potential bottlenecks and formulating solutions to remove barriers inmedical operations that would impede the doctors in providing world class preventive care and client service.
  • Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experienceexceptions.
  • Address broken equipment issues and assist in inventory management.Other job duties as assigned.Context and ScopeComplete how the job gets done and the way it operates (i.e., who do they work with, how do they influence, how does the work get done)The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital needs; the Shift Lead VT must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional dutiesRelevant Quantitative and Budget InformationFinancialClick or tap here to enter text.OtherClick here to enter text.Job Specifications/QualificationsState the minimum education, knowledge, skills and experience this position requires.Please distinguish any preferred qualifications.Note: May differ from the current job holders own skills and experience.1. Education & Professional QualificationRequiredType of Degree:Veterinary technician certification or licensure required (CVT, RVT, LVT, and LVMT)Field of Study:VeterinaryPreferredAssociates or Bachelorsdegree from an AVMA accredited veterinary technology program.ShiftLead VT.docx AN (B4-X) 10/5/20Job Description2. Knowledge/ExperienceYears of Experience Required:2In what area: Veterinary profession, healthcare, service industry PreferredSix months Banfield experience.Required Must be able to perform all required skills of AVMA accredited veterinary technology programs at a level in which to aid in the efficiency of the practice.Preferred Prior supervisory experiencePreferred Medical background with medical terminology training. Number of Direct Reports:0Levels of Direct Reports(i.e., T2, T3, P1, B4, etc.):NATotal Team Size: NAFunctional/Technical Skills ApproachabilityCustomer FocusPeer Relationships Priority Setting Motivating Others(Search Fetch for MLC Capability Framework for definitions)Key Functional Competencies & Technical Skills (3-5)Standing AloneDelegationDriving for ResultsConflict ManagementClick or tap here to enter text.Other Relevant Information About the JobDelivers Consistent ResultsCreates Collaborative RelationshipsDevelops Talent Engages AssociatesPractices Breakthrough Thinking Navigates Complex ChallengesType, Level of Role, Competencies(People or Functional/Technical Leadership)Individual ContributorPeople LeaderSenior Leader or Manager of ManagersIf People Leader or Senior LeaderComplete how the job gets done and the way it operatesKey Supporting Competencies (4-6)(Note: competencies selected should be job related)ShiftLead VT.docx AN (B4-X) 10/5/20Job DescriptionRoles on your team you'd consider a peer (job title vs. name):Shift LeadLeadership:Is this position responsible for providing training/support to new members of the team?YesIs this position responsible for ongoing mentorship/coaching of other members of the team?YesImpact:This position is responsible for:Quality of tasks/service providedThis positions impactis:Their own jobIf Other, please explain:Click or tap here to enter text.Communication & Interpersonal Skills:The primary type of communication required for success in this role is:InformativeToward which roles?Hospital TeamIs there significant communication outside VHG or Mars?NoIf so, please explain:Click or tap here to enter text.Which roles will this one interact with regularly?Practice Manager, Veterinary Assistant/Technician, Client Service CoordinatorTravel:Will there be notable travel in this position?NoPercent of time:0%Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, ect.)Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position often requires working weekends and eveningsNoise level in the work environment is moderately high.Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.Special Working ConditionsComplete how the job gets done and the way it operatesShiftLead VT.docx AN (B4-X) 10/5/20

Keywords: Banfield Pet Hospital, Sacramento , Shift Lead Credentialed, Other , Sacramento, California