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Customer Service Representative - Capitol - Sacramento - 38HRS

Company: Farmers & Merchants Bank of Central California
Location: Sacramento
Posted on: November 26, 2022

Job Description:

*Customer Service Representative (CSR)*

*Department: * Retail Bank

*Employment Status: * Hourly, Non-Exempt - Benefited

*Supervises Others: * No

*Salary: * Commensurate with experience and qualifications

*Location(s): Capitol/Sacramento*

F & M Bank's Tellers/Customer Service Representatives ("CSR") are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

* Tellers/Customer Service Representatives are the "face" of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
* CSR's proactively identify a customer's financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
* CSR's take care to ensure the safety and soundness of our customer's funds and financial information by following security and internal controls requirements in their job duties at all times
* CSR's efficiently and accurately process customer transactions

*Who are we looking for?*

* A service "champion" who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
* Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
* A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
* An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch's promotional campaign goals
* A team-player who shares ideas and information to streamline operations

*Also required: *

* Successful completion of a credit history check is a condition of employment
* Minimum of a high school diploma or equivalent
* Spanish Speaking preferred but nor required
* Minimum of 1 year of recent cash handling experience
* Satisfactory completion of the Teller Test

_*F&M Bank*_

_We are an equal opportunity employer - This organization participates in E-Verify - Esta Organizaci--n Participa en E-Verify_

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Required)

Experience:
* Customer Service: 1 year (Required)
* Cash Handling: 1 year (Required)

Work Location: One location%58047475%

Keywords: Farmers & Merchants Bank of Central California, Sacramento , Customer Service Representative - Capitol - Sacramento - 38HRS, Other , Sacramento, California

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