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Front Desk Associate

Company: Esthetics By Jeanette
Location: Sacramento
Posted on: November 25, 2022

Job Description:

A Spa Concierge offers each and every guest an exceptional experience. Expedite all guests in and out of the Day Spa in a timely manner, book appointments, sell memberships, answer phones, and offer information as needed. Responsible for facilitating the day-to-day operations of the Spa and Salon in a professional and positive manner.

* Make a positive first impression on behalf of EBJ Day Spa & Salon.
* Greet guests both in person and on the phone while following appropriate scripting and greeting procedures.
* Facilitate the flow of appointments.
* Efficiently schedule appointments for massage therapists, estheticians, and nail technicians.
* Remind guests of the 24 hour cancellation policy when making, canceling or rescheduling appointments.
* Communicate appointment bookings and changes with massage therapists, estheticians, and nail technicians.
* Learn and operate the computer system and all necessary functions.
* Promote all services within the Spa and salon.
* Be solely responsible for your workstation and the changes and/or transactions generated under your password..
* Resolve any issues and/or relay all problems/concerns to management in a timely manner.
* Assist guests with memberships, gift certificates, and tours as needed.
* Send correspondence, menus, or package information as requested.
* Retail, stock, and be familiar with all products in the reception area.
* Monitor facility cleanliness and supplies, including replenishment of supplies as needed.
* Other duties as assigned.

Qualifications, Knowledge, Skill and Experience:

* High School diploma or equivalent is preferred but not required.
* Previous customer service experience is required.
* Experience at a salon, spa, or beauty store and/or interest in the industry is preferred.
* Strong interpersonal and oral communications skills.
* Strong phone and computer skills.
* Knowledge of principles and processes for providing customer and personal services.
* Professional demeanor.
* Fluent ability to read, write and speak English.
* Ability to work with a team.
* Positive attitude, professional manner and appearance in all situations.
* Efficiently handle multiple duties under pressure with minimal supervision.
* Ability to work flexible hours as required including evenings, weekends, and some holidays

Job Types: Full-time, Part-time

Job Types: Part-time, Full-time

Pay: $15.00 - $17.00 per hour

* Employee discount
* Flexible schedule

Ability to commute/relocate:
* Sacramento, CA 95825: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Esthetics By Jeanette, Sacramento , Front Desk Associate, Other , Sacramento, California

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