Temporary Sales Associate
Company: Tapestry, Inc.
Location: Sacramento
Posted on: November 25, 2022
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Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. VisitOur
People page to learn more about Tapestry's commitment to equity,
inclusion, and diversity.The Sales Associate role is an integral
part of the store's overall success and efficiency: demanding
direct attention to our brand commitment when servicing our
customers and driving results. Responsible for upholding Coach's
Service and Selling Models, creating a positive first impression,
building on-going customer relationships through a personalized
experience, and leaving a positive, lasting impression. SALES
FLOOR: * Understands organizational objectives and makes decisions
that align with Company priorities * Takes ownership and is
committed to delivering results, while remaining actively aware of
personal and store metrics; and creates personal sales and
clienteling strategies in partnership with the management team. *
Creates short- and long-term strategies to achieve personal metrics
and performance goals * Takes ownership of personal survey results
and creates plans to improve and overcome areas of opportunity *
Represents Coach as a brand ambassador * Demonstrates Coach's
Selling and Service expectations at all times * Understands changes
in local market with potential impact on business performance and
supports the execution of local sales strategies and tactics *
Drives business through sales strategies, clienteling, sourcing new
customers and maintaining on-going productive relationships with
customers * Creates positive impressions with customers by bringing
best self to work through attire consistent with Coach's Guide to
Style * Builds credibility and trust as a personal fashion advisor
by communicating fashion awareness and a strong knowledge of
competition. * Provides in-depth product knowledge, including
features, benefits, current offerings, and overall product value. *
Remains aware and is clearly able to communicate current pricing
and promotional strategy to customers. * Discusses product features
and builds the sale by leveraging cross-selling skills and
abilities. * Cross-sells and encourages beneficial product add-ons
that relate to the customer's shopping needs * Sensitive to
customers' needs and tailors approach by reading cues * Attends to
the unique and individual shopping needs of each customer. * Works
with multiple customers simultaneously and breaks away as
appropriate * Follows up with customers consistently and genuinely
to influence/close the sale * Flexes personal selling techniques to
contribute to overall store financial results * Builds lasting and
loyal relationships with customers * Leverages Coach's tools and
technology to support relationship building and clienteling efforts
* Creates enthusiasm and positivity for a shared vision and mission
* Promotes and endorses a team selling environment * Fosters an
environment of teamwork, trust and collaboration with internal and
external customers * Remains solution oriented; is adaptable and
flexible to changing business and store needs * Welcomes feedback
and adapts behaviors as appropriate * Maintains a calm and
professional demeanor at all times OPERATIONS: * Ensures all daily
tasks are completed without negatively impacting service or Coach
standards * Completes daily operational tasks including maintaining
store (sales floor and backroom), cash wrap and visual
merchandising to Coach standards consistently and in a timely
manner * Maintains a clean and tidy selling floor at all times *
Adheres to all applicable retail policies and procedures including
POS, Operations and Asset Protection procedures * Replenishes
inventory on sales floor as needed * Supports Store Inventory
Process by processing shipment, stocking shelves, replenishing
sales floor, maintains strong organizational standards as it
relates to product both in the stockroom and on the sales floor. *
Supports cash-wrap when needed to process purchases, returns, and
exchanges. * Efficiently processes customer transactions: Purchase,
Return, Exchange, Found Order etc. * Effectively helps to prepare
store by organizing functional areas, performs routine cleaning,
maintains strong organizational standards and maintains visual
merchandising expectations. Competencies required: * Drive For
Results: Can be counted on to exceed goals successfully. Is
consistently one of the top performers. Very bottom line oriented.
Steadfastly pushes self and others for results. * Customer Focus:
Is dedicated to meeting the expectations and requirements of
internal and external customers. Gets first hand customer
information and uses it for improvements in products and services.
Acts with customers in mind. Establishes and maintains effective
relationships with customers and gains their trust and respect. *
Creativity: Comes up with a lot of new and unique ideas. Easily
makes connections among previously unrelated notions. Tends to be
seen as original and value-added in brainstorming settings. *
Interpersonal Savvy: Relates well to all kind of people up down and
sideways. Inside and outside the organization. Builds rapport.
Builds constructive and effective relationships. Uses diplomacy and
tact. Can diffuse even high tension situations comfortably. *
Learning on The Fly: Learns quickly when facing new problems. A
relentless and versatile learner. Open to change. Analyzes both
successes and failures for cues to improve, experiments and will
try anything to find solutions. Enjoys the challenge of unfamiliar
tasks. Quickly grasps the essence and underlying structure of
anything. * Perseverance: Pursues everything with energy, drive and
a need to finish. Seldom gives up on anything before finishing,
especially in the face of resistance or setbacks. * Dealing with
Ambiguity: Can effectively cope with change. Can shift gears
comfortably. Can decide to act without having the total picture.
Does not get upset when things are up in the air. Doesn't have to
finish things before moving on. Can comfortably handle risk and
uncertainty. Additional Requirements Experience: 1- 3 years of
previous sales experience, preferably in a luxury retail service
environment. Possesses current knowledge of fashion trends and
competition in the marketplace. Education: High school diploma or
equivalent; college degree preferred. Technical: Knowledge of cash
register systems, basic computer skills (including the ability to
use iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets. Physical:
Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfers Schedule: Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.). Note: This document serves only as a sample of
job duties and responsibilities and does not include an exhaustive
list of all performance requirements. Tapestry, Inc., parent
company of the Coach brand, is an equal opportunity and affirmative
action, employer and we pride ourselves on hiring and developing
the best people. All employment decisions (including recruitment,
hiring, promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
www.coach.com.Our Competencies for All Employees
Keywords: Tapestry, Inc., Sacramento , Temporary Sales Associate, Other , Sacramento, California
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