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Customer Service Specialist- Healthcare

Company: Wollborg Michelson Recruiting
Location: Sacramento
Posted on: November 25, 2022

Job Description:

*Job Details : *

* *REMOTE* until further notice! Must live local to *Rancho Cordova*
* Temp-to-hire, great way to get your foot in the door with a Leader in the Industry!
* Hours: Must be able to work an 8 hour shift in the window of 7am-6pm
* Must be fully vaccinated
* Ability to pass a criminal background check
* Working PC computer/Windows laptop and high speed internet access required (No Macbooks or Chromebooks)

*Great benefits when hired permanently!*

* *Medical, dental and vision insurance - 100% paid* or low-cost premium medical insurance options, plus 100% paid dental and vision insurance
* *Generous 401(k) matching* - We match $0.50 for every dollar you contribute to your 401K account, up to 6% of your eligible compensation
* You can be a *Union employee*
* *Employee LiveWell program *- Focusing on your physical, mental, financial, and social well-being while rewarding you for participation
* *Better yourself - Career development and tuition reimbursement*
* Better your community - Social responsibility and volunteer opportunities, including 16 paid volunteer hours
* Fertility benefits
* Diabetes benefit

*Responsibilities: *

* Answer high volume inbound calls answering insurance questions.
* Forward specific inquiries as directed for priority resolution.
* Provides excellent service to customers with information in regards to basic eligibility, benefits, and claims status with emphasis on customer retention.
* Document each customer encounter or resolution in appropriate computer tracking system.
* Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.
* Identify reports and document system discrepancies.
* Accurately complete online/hard-copy forms and route to appropriate department.
* Research and respond to basic telephone, electronic, and written inquiries from dental/vision professional, groups, subscribers and brokers.

_\*Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law._

_\*Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one's employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one's right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status._

Job Type: Full-time

Pay: $17.40 per hour

Schedule:
* Monday to Friday

Application Question(s):
* Are you able to provide proof of Covid-19 vaccination?

Experience:
* Call center: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Wollborg Michelson Recruiting, Sacramento , Customer Service Specialist- Healthcare, Other , Sacramento, California

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