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Service Greeter

Company: The Niello Company
Location: Sacramento
Posted on: August 7, 2022

Job Description:

Qualifications:

* High School Diploma or Equivalent
* Driver's License
* Clean DMV

Other:

* Ability to read and comprehend instructions and information.
* Professional personal appearance.
* Excellent verbal/written communication skills.
* Ability to meet company's production and quality standards.

Physical Requirements (surroundings)

* Spend time indoors in air-conditioned areas.
* Sitting on a regular basis
* Standing on a regular basis
* Walking on a regular basis
* Bending, twisting and/or stooping infrequently
* Kneeling and/or Squatting infrequently
* Lifting 25 lbs to 50 lbs
* Infrequently Reaching and/or lifting overhead
* Infrequently Climbing stairs
* Repetitive hand/finger movement on a regular basis
* Grasping/grabbing with hands infrequently
* Pushing and Pulling

General Expectations

* Devote himself/herself to insuring satisfaction to customers.
* Determine management, production and quality requirements by asking questions and listening.
* Attend company meetings as required.
* Maintain a follow-up system that encourages follow through with assigned projects.
* Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
* Maintain manufacturer required certification levels
* Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
* Understand the terminology of the business and keep abreast of technology changes in products and services.
* Know and understand the federal, state and local requirements which govern the company's business.
* Follow lawful directions from supervisors.
* Understand and follow work rules and procedures.
* Participate in performance management.
* Interact well with others and be a positive influence on employee morale.
* Uphold the company's non-disclosure and confidentiality policies and agreements.
* Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

* Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location..
* Controls service traffic flow and parking.
* Assists lot attendant with duties at the service counter.
* Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
* Keep front of store clear of loaner vehicles and/or rental vehicles.
* Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
* Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
* Park loaner/rental vehicles in designated areas. Upon customer return.
* Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
* Keep waiters on the service drive.
* Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
* Pull up vehicles for Service Advisors as needed.
* Open doors for customers and thank them for their business.
* Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
* Wash service vehicles as necessary.
* Perform shuttle driver duties when needed.
* Reports to work with a positive attitude, on time and ready to work.
* Maintains high customer satisfaction standards.
* Maintains a professional appearance.
* Keeps work area neat and clean.

Keywords: The Niello Company, Sacramento , Service Greeter, Other , Sacramento, California

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