Service Lead
Company: BevMo
Location: Auburn
Posted on: August 6, 2022
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Job Description:
Job DescriptionGeneral Summary: The Service Lead assists the
Store Manager (SM) and Assistant Store Manager (ASM) in motivating
and inspiring the team to achieve store productivity goals. The
Service Leader acts as a supervisor to ensure both the staff and
customer experience is positive. Key Roles and Responsibilities:
People/Supervisor Provides direction, support, and ongoing feedback
to Sales Associates Assists in conducting observation and coaching
of Sales Associates Customer Service/Sales Consistently creates a
welcoming environment for the customer by greeting and assisting;
as well as quickly responding to customer inquiries and needs
Demonstrates desired behaviors including driving sales, handling
difficult and/or complicated sales, cash management, inventory, and
follow-up with customers Identifies opportunities to drive traffic
into the store through community events (weddings, parties, etc.)
Responsible for assigned Areas of Responsibility (AOR) Regularly
communicates with Store Manager and Assistant Store Manager to
discuss strengths, opportunities, and trends in business Assists
Store Manager and Assistant Store Manager to increase sales,
drive/promote merchandise categories, and expand markets Assists
Store Manager and Assistant Store Manager in planning and execution
of all Merchandise Calendar direction, campaigns, and sales
promotions Operations Assists SM and ASM in all store operations
Ensures departmental responsibilities are prioritized and executed
as outlined in the Area of Responsibility (AOR) guidelines Support
the Leader on Duty (LOD) Program to ensure that Sales Associates
are providing exceptional customer service Enforce all company
policies and procedures, including health, safety, and security are
being followed; ensures compliance to all wage and hour rules.
Performs all duties as directed by supervisor RequirementsSkills
Required Excellent communication skills - both verbal and written
Ability to operate in a rapidly changing environment Exceptional
collaboration skills, proven ability to work effectively
cross-functionally Strong organization and priority setting skills
Qualifications 1-2 years of experience in retail store management
Strong verbal and written communications skills Must be an
excellent organizer and problem solver with strong project
management skills Possess strong interpersonal skills to
communicate with confidence to both internal and external
customers
Keywords: BevMo, Sacramento , Service Lead, Other , Auburn, California
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