Service Greeter

Company: Jaguar Land Rover Sacramento
Location: Sacramento
Posted on: August 6, 2022

Job Description:

Qualifications:

• High School Diploma or Equivalent
• Drivers License
• Clean DMV Other:
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent verbal/written communication skills.
  • Ability to meet companys production and quality standards. - Physical Requirements (surroundings)
    • Spend time indoors in air-conditioned areas.
    • Sitting on a regular basis
    • Standing on a regular basis
    • Walking on a regular basis
    • Bending, twisting and/or stooping infrequently
    • Kneeling and/or Squatting infrequently
    • Lifting 25 lbs to 50 lbs
    • Infrequently Reaching and/or lifting overhead
    • Infrequently Climbing stairs
    • Repetitive hand/finger movement on a regular basis
    • Grasping/grabbing with hands infrequently
    • Pushing and Pulling General Expectations
      • Devote himself/herself to insuring satisfaction to customers.
      • Determine management, production and quality requirements by asking questions and listening.
      • Attend company meetings as required.
      • Maintain a follow-up system that encourages follow through with assigned projects.
      • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
      • Maintain manufacturer required certification levels
      • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
      • Understand the terminology of the business and keep abreast of technology changes in products and services.
      • Know and understand the federal, state and local requirements which govern the company's business.
      • Follow lawful directions from supervisors.
      • Understand and follow work rules and procedures.
      • Participate in performance management.
      • Interact well with others and be a positive influence on employee morale.
      • Uphold the company's non-disclosure and confidentiality policies and agreements.
      • Work evening, weekend and holiday work hours as required. - Job-Specific Expectations
        • Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location..
        • Controls service traffic flow and parking.
        • Assists lot attendant with duties at the service counter.
        • Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
        • Keep front of store clear of loaner vehicles and/or rental vehicles.
        • Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
        • Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
        • Park loaner/rental vehicles in designated areas. Upon customer return.
        • Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
        • Keep waiters on the service drive.
        • Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
        • Pull up vehicles for Service Advisors as needed.
        • Open doors for customers and thank them for their business.
        • Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
        • Wash service vehicles as necessary.
        • Perform shuttle driver duties when needed.
        • Reports to work with a positive attitude, on time and ready to work.
        • Maintains high customer satisfaction standards.
        • Maintains a professional appearance.
        • Keeps work area neat and clean.

Keywords: Jaguar Land Rover Sacramento, Sacramento , Service Greeter, Other , Sacramento, California