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Service Greeter

Company: Jaguar Land Rover Sacramento
Location: Sacramento
Posted on: August 6, 2022

Job Description:


  • High School Diploma or Equivalent
  • Drivers License
  • Clean DMV Other:
    • Ability to read and comprehend instructions and information.
    • Professional personal appearance.
    • Excellent verbal/written communication skills.
    • Ability to meet companys production and quality standards. - Physical Requirements (surroundings)
      • Spend time indoors in air-conditioned areas.
      • Sitting on a regular basis
      • Standing on a regular basis
      • Walking on a regular basis
      • Bending, twisting and/or stooping infrequently
      • Kneeling and/or Squatting infrequently
      • Lifting 25 lbs to 50 lbs
      • Infrequently Reaching and/or lifting overhead
      • Infrequently Climbing stairs
      • Repetitive hand/finger movement on a regular basis
      • Grasping/grabbing with hands infrequently
      • Pushing and Pulling General Expectations
        • Devote himself/herself to insuring satisfaction to customers.
        • Determine management, production and quality requirements by asking questions and listening.
        • Attend company meetings as required.
        • Maintain a follow-up system that encourages follow through with assigned projects.
        • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
        • Maintain manufacturer required certification levels
        • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
        • Understand the terminology of the business and keep abreast of technology changes in products and services.
        • Know and understand the federal, state and local requirements which govern the company's business.
        • Follow lawful directions from supervisors.
        • Understand and follow work rules and procedures.
        • Participate in performance management.
        • Interact well with others and be a positive influence on employee morale.
        • Uphold the company's non-disclosure and confidentiality policies and agreements.
        • Work evening, weekend and holiday work hours as required. - Job-Specific Expectations
          • Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location..
          • Controls service traffic flow and parking.
          • Assists lot attendant with duties at the service counter.
          • Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
          • Keep front of store clear of loaner vehicles and/or rental vehicles.
          • Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
          • Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
          • Park loaner/rental vehicles in designated areas. Upon customer return.
          • Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
          • Keep waiters on the service drive.
          • Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
          • Pull up vehicles for Service Advisors as needed.
          • Open doors for customers and thank them for their business.
          • Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
          • Wash service vehicles as necessary.
          • Perform shuttle driver duties when needed.
          • Reports to work with a positive attitude, on time and ready to work.
          • Maintains high customer satisfaction standards.
          • Maintains a professional appearance.
          • Keeps work area neat and clean.

Keywords: Jaguar Land Rover Sacramento, Sacramento , Service Greeter, Other , Sacramento, California

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