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Airport Passenger Service Lead - SMF

Company: Unifi Aviation, LLC
Location: Sacramento
Posted on: August 5, 2022

Job Description:

Pay: $14.35 per hour
Job Type: Full-Time (Spanish Speaking Required)

  • Flight Benefits exclusive travel privileges for yourself and your family with Delta Airlines
  • Competitive pay with daily access to earned wages
  • Paid holidays and paid time off
  • Comprehensive Medical, Dental and Vision Insurance
  • 401k company match upon eligibility
  • Exclusive discounts and additional wellness programs

    Requirements, Knowledge, Skills & Abilities:

    • Able to communicate effectively in Spanish language.
    • Assigns activities of the applicable Customer Service Agents and ensures completion of tasks.
    • Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
    • Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
    • Direct passengers through Customs, Immigration, and Quarantine.
    • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
    • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
    • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
    • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

      Basic Qualifications

      • Must be a local (in-state) resident.
      • Valid In-State Drivers License.
      • Ability to pass a pre-employment drug screen.
      • Ability to pass up to a 10-year background check.
      • Must be at least 18 years of age.
      • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
      • Must complete ramp and SIDA training to obtain airport authority identification security.

        One+ year of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
        Knowledge, Skills & Abilities

        • Excellent customer service skills.
        • Strong work ethic.
        • Ability to work in a team oriented environment.
        • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
        • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

          Preferred Qualifications
          High School diploma or GED.
          Two+ years of relevant experience.
          Relevant supervisory experience.
          Requirements, Knowledge, Skills & Abilities

          • Able to communicate effectively in Spanish language.
          • Able to communicate information and instructions verbally and/or via radio equipment.
          • Able to communicate effectively in a professional manner.
          • Able to work quickly and efficiently to meet tight time restrictions.
          • Previous passenger service experience.

            Working Conditions
            Work Schedule
            You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
            Work Environment
            Must be able to be alert to moving vehicles or aircraft and use radio equipment.
            Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
            Physical Demands/Requirements

            • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
            • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
            • Must be able to work in cramped or high places.
            • Must be able to carry heavy items up and down jet way stairs.

              Supervisory Responsibilities
              Supervisor team of Customer Service Agents.
              Unifi is an Equal Opportunity Employer.

Keywords: Unifi Aviation, LLC, Sacramento , Airport Passenger Service Lead - SMF, Other , Sacramento, California

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