Sup - Member Care
Company: Golden 1 Credit Union
Posted on: January 16, 2022
Our headquarters in Sacramento contains the core functions that
support our mission to deliver financial solutions with value,
convenience and exceptional service to our members.
JOB TITLE: Supervisor, Member Care
DEPARTMENT: Member Care
JOB CODE: 5014
Assists the Member Care Manager in all aspects of department
operations to ensure maximum efficiency of Member Care collection,
functions, and operations.
TASKS, DUTIES, FUNCTIONS:
Monitor and supervise specialty areas functions and employees. This
includes Bankruptcy, Repossessions, Legal and Foreclosure activity
to ensure compliance with regulations and Credit Union
Oversees department scheduling and daily department operations.
Maintain a thorough understanding of state and federal laws and
regulations related to credit union compliance including bank
secrecy and anti-money laundering laws appropriate to the
Foster a positive and engaging work environment for each team
member by promoting skill development, coaching for improvement and
growth, inspiring others through your words and actions, ensuring
positive employee morale throughout Golden 1, and embracing our
mission, vision and core values.
Assist Management in preparing monthly reports and month end
statistics for Senior Management on the Collection Department's
Correspondence requiring management/supervisory signatures. This
includes Revision Agreements, Zero Interest Loans remitted to
Credit Committee for final decision, and member complaint
Review and authorize settlement offers from members, attorneys and
Represent Golden 1 during legal proceedings.
Communicate with Data Systems Division staff and equipment vendors
to ensure maximum operational effectiveness.
Identify, investigate and respond to member concerns.
Responsible for validation of system updates.
Review and remit department bills from vendors and attorneys.
Approve attorney referral accounts for civil action.
Responsible for employee evaluations, disciplinary actions,
training new employees, as well as, ongoing training of established
Maintain an active role in process improvements within the Member
Care Department (paperless, and technology improvements).
Monitor employee's compliance standings.
Monitor Member Care Rep functions of the department.
Review, analyze, and offer instruction necessary to resolve
delinquency on Loan and Visa accounts.
Manage the auto dialer process and relationship.
Oversee the collection agencies for recovering Golden 1 charge off
money and assets.
Perform other duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE
PERFORMANCE OF THESE TASKS:
Effective oral and written communication skills required to train
and evaluate staff and to perform constructive follow-up on member
concerns and collection activities.
Must possess sufficient manual dexterity to skillfully operate an
on-line computer terminal and other standard office equipment, such
as financial calculators, personal computer, facsimile machine and
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: - Centralized Lending, Records Management, Electronic
Services, Member Service and Branch staff
EXTERNAL: - Members, legal counsel, repossession firms, peers in
financial institutions, law enforcement agencies, judicial
departments, and credit reporting agencies.
EDUCATION: Successful completion of High School curriculum is
EXPERIENCE: Two years in a supervisory capacity within a financial
institution overseeing collection activities is desired.
KNOWLEDGE/SKILLS: Credit Union and collection rules, regulations,
and policy, verbal and written communication skills, member
relations skills, personal computer, electronic banking equipment,
and sound knowledge of the methods and principles of business
Prolonged sitting throughout the workday with occasional mobility
Corrected vision within the normal range.
Hearing within normal range. - A device to enhance hearing will be
provided if needed.
Occasional movements throughout the department daily to interact
with staff, accomplish tasks, etc.
Minimal local travel to attend court appearances by car or public
We appreciate your interest in joining the Golden 1 team! If you
are selected to participate in the interview process we will
Keywords: Golden 1 Credit Union, Sacramento , Sup - Member Care, Other , Sacramento, California
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