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Work From Home - Customer Support Specialist

Company: Gap Inc.
Location: Sacramento
Posted on: January 16, 2022

Job Description:

About Gap Inc.Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.This simple ideathat we all deserve to belong, and on our own termsis core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.About the RoleIn this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as your support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.What You'll DoProvide excellent customer service by recognizing and responding appropriately to customers requests in an efficient and timely mannerDo the right thing mentality with focus on providing first contact resolution, utilizing a variety of resourcesDeliver results through exceptional decision quality and Problem-solving skills, with an extraordinary focus on resolution for a positive customer experienceAct in the capacity of Brand Expert on policies, procedures, and promotions to provide accurate information to both internal and external customersCourteous and responsive to internal/external requestExchange and verify job related information to provide supportWho You AreLift, carry, push, pull, reach, grasp, bend and stack cartons for up to 12 hours at a time and ability to stand for long periods of time and walk continuouslyAssociates may be required to move up to 50 lbs. (range may vary based on work assignment)Ability to work a schedule that includes nights, weekends, and holidaysUse basic information-gathering skills to solve problemsAbility to learn standard operating procedures acquired through on-the-job training, to include power industrial vehicle (PIV) where applicableGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, weve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

Keywords: Gap Inc., Sacramento , Work From Home - Customer Support Specialist, Other , Sacramento, California

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