Patient Registration Rep
Company: CommonSpirit Health
Posted on: January 15, 2022
Since 1925, Dignity Health Mercy General Hospital has been
providing a wide range of health, social, and support services with
special advocacy for the poor and underserved. The 419-bed facility
includes the nationally recognized Dignity Health Heart & Vascular
Institute and The Joint Commission-certified Stroke Programs. Mercy
General Hospital also houses the first CARF- (Commission on
Accreditation of Rehabilitation Facilities) accredited Acute
Rehabilitation Unit in the region. Mercy General Hospitals Alex G.
Spanos Heart & Vascular Center is a state-of-art, four story
addition that provides all cardiac services under one roof: Cardiac
Rehabilitation, Cardiac Support Unit and Cardiopulmonary Services.
It also includes: 71 private, family-friendly patient rooms,
expanded 21-bed cardiac ambulatory procedure area and a highly
advanced 20-bed cardiac surgery ICU. Additionally, Mercy General
Hospital has achieved Level 4 Epilepsy Center designation.
Position Summary:Employing excellent customer service skills, the
Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In
order to ensure appropriate reimbursement for services rendered,
primary duties include: a) Appropriate patient identification, b)
Collecting accurate and thorough patient demographic data, c)
Obtaining insurance information and verifying eligibility and
benefits, d) Determining and collecting patient financial liability
and e) Referring patients to the Patient Registration Specialist as
needed for assistance with financial counseling and/or clearance.
The Patient Registration Representative adheres to the
organizations policies and procedures for resolution of patient
financial liability. Additionally, the Patient Registration
Representative is an information source for patients and families
by explaining hospital policies, patient financial responsibilities
and Patient Rights and Responsibilities.
Minimum Qualifications:Minimum 1 year of experience working in a
hospital Patient Registration department, healthcare insurance
company, revenue cycle vendor, and/or other revenue cycle related
roles. Experience in requesting and processing financial payments.
2 years preferred.High School diploma, GED or equivalent.Thorough
understanding of insurance policies and procedures, working
knowledge of medical terminology. Knowledge of charity care
programs as well as the various government and non-government
programs preferred.Able to perform basic mathematics for payment
calculation. Experience in requesting and processing financial
payments. Intermediate to advanced computer skills.
Keywords: CommonSpirit Health, Sacramento , Patient Registration Rep, Other , Sacramento, California
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