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Patient Registration Rep

Company: CommonSpirit Health
Location: Sacramento
Posted on: January 15, 2022

Job Description:

Overview:
Since 1925, Dignity Health Mercy General Hospital has been providing a wide range of health, social, and support services with special advocacy for the poor and underserved. The 419-bed facility includes the nationally recognized Dignity Health Heart & Vascular Institute and The Joint Commission-certified Stroke Programs. Mercy General Hospital also houses the first CARF- (Commission on Accreditation of Rehabilitation Facilities) accredited Acute Rehabilitation Unit in the region. Mercy General Hospitals Alex G. Spanos Heart & Vascular Center is a state-of-art, four story addition that provides all cardiac services under one roof: Cardiac Rehabilitation, Cardiac Support Unit and Cardiopulmonary Services. It also includes: 71 private, family-friendly patient rooms, expanded 21-bed cardiac ambulatory procedure area and a highly advanced 20-bed cardiac surgery ICU. Additionally, Mercy General Hospital has achieved Level 4 Epilepsy Center designation.

Responsibilities:
Position Summary:Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organizations policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications:
Minimum Qualifications:Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred.High School diploma, GED or equivalent.Thorough understanding of insurance policies and procedures, working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred.Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.

Keywords: CommonSpirit Health, Sacramento , Patient Registration Rep, Other , Sacramento, California

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